Bringing her best self to work: Lucia, Technical Account Manager
Community, impact, learning, and "high stakes” drive me. I always want to be surrounded by amazing, uplifting people, and I'm driven to do my part to make the community around me uplifting as well. I love learning and I see learning as a responsibility I have to provide my community and grow my impact, and I love stretching myself by having a little too much on my plate every day. Qualtrics provides me with fulfillment through all of these drivers! My team provides a community I'd never even imagined finding at work, and motivates me to bring my best self and best work every day; I'm able to learn and stretch my skillsets working with clients and feel a sense of accomplishment when I reflect on the work I've done recently.
So why is it still Qualtrics for you? How has Qualtrics lived up to your expectations? How has it been different?
After I interviewed in the Provo office, I wanted the job so badly. I was already interested in working in the experience space but meeting the people, feeling the culture, and seeing dogs everywhere convinced me Qualtrics was the place for me! I spend about 70% of my time directly helping customers develop and grow programs to assess and action data about their customers' and employees' experiences. I spend the rest of my time helping develop my team through individual and collaborative initiatives. I love working with clients to make an impact on their companies! It's incredibly rewarding to know that the work I do is helping companies to improve, and helping customers to enjoy the interactions they have with businesses in their day-to-day lives.
What made you want to get into experience management?
Now that I work in the XM space, I want to carry that into my career wherever it takes me! I'd love to design experience-driven culture at large companies to turn brands into lifestyles.
How do you feel you've been able to apply what you studied at school to your career?
I double-majored in Music and Economics - while I don't directly get to bust a move in my work, the skills I developed in performance, discipline, and critical thinking from my music major are skills I flex every day, the data analytics, writing, stats and logic I used in Economics come in handy just as much!
|Lucia Sidi is an alumnus of Grinnell College and started her career at Epic Systems. Lucia can play almost any instrument|
September 1, 2021