Guillermo’s QMobility Story: Product Specialist to Technology Consultant
There comes a time in a person’s career when their current job and their long-term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay with a company clashes with a lack of access to jobs that further their career, or where a company’s thought processes about career progression inhibit that person from staying. And while there is perhaps no company that can design an employee experience that prevents the loss of incredibly talented people at every step, creating the space and direction for internal talent growth presents an opportunity for a person to maximize their impact and their growth potential where they are.
However, internal mobility opens a variety of concerns within teams, including talent gaps, diversifying and developing culture, and transition times. Balancing the absolute need to develop the talented people in a team with the inevitable impacts of an internal move means that internal mobility shouldn’t be a casual act. It is an opportunity for the development of a program that keeps employee experience at its heart. Enter Q-Mobility; the custom-designed internal mobility program meant to enable Qualtricians in their efforts to pursue fully-realized career paths. We’ve reached out to some of the Q-Mobility participants to ask them to share about their experience.
Introducing Guillermo and his story of “Why Qualtrics: Q-Mobility Edition.”
How long have you been with Qualtrics?
What was your first role in Qualtrics?
(Quni) Product Specialist
How many roles have you held in total during your time with Qualtrics?
2 in total
- Product Specialist
- XMS Technology Consultant
Can you tell us the story of what inspired your most significant career move at Qualtrics?
I started working at Qualtrics as a Product Specialist, where I had to learn the platform inside-out and I got exposed to having day-to-day interactions with our clients in Spanish and English to help them resolve their problems when using the Qualtrics platform. All that knowledge gathered helped me a lot in my new role as a Tech Consultant where I help some of the biggest clients we have at Qualtrics run their projects end-to-end, ensuring quality, achieving proposed timelines, and all within the agreed costs.
Can you list the top 3 skills that helped you succeed in making the change to your new role?
1: Problem Solving
2: Communication Skills
3: Platform Knowledge
Tell us about the biggest surprise and/or learning curve in your new role so far.
Project Management skills that I can apply to my day-to-day life and I am sure I will use in the future in whatever role or company I will be working on. What I love about Qualtrics is that you are given responsibility and it is okay to fail and learn from it. There is always someone to help, but here you learn how to resolve your problems on your own.
Based on your own experience, what advice would you give around career development at Qualtrics?
From what I've seen, If you join Qualtrics as an entry-level (as I did), you can decide your future, you can go from Marketing to Implementation or Tech Sales, etc. So my advice would be if you like the tech industry but you are still not sure which role you would like to work on, come join us! Qualtrics will give you the opportunity to shadow different roles and then you can decide from insight into the company what to do. Qualtrics is now a big company but is not that big that everything is already established, there are opportunities of improvement where you can bring your ideas!!
|Guillermo is an alumnus of IQS and started his career at FICOSA.|
September 1, 2021