Experts estimate that it costs 33 percent of an employee's annual salary to replace a worker. High turnover can affect a company's bottom line, so it’s important to uncover why employees are leaving and address the issues.
Every organization will have their own needs when it comes to understanding why employees leave, but there are a number of major themes you’ll want to understand:
- Reasons for leaving
- Feedback about their role
- Feedback about their manager
- Feedback about their team
- Feedback about the organization as a whole
- Whether they would still promote your organization to others when they talk about you
The metric is then established by ignoring the passive customers and subtracting the number of detractors from the number of promoters.
Exit interviews should be given just before the employee leaves the company because employees are less likely to take the survey after they’ve already left. They should be short and simple by focusing on evaluating different job components and identifying needed changes.
Understanding why your top performers leave can help reduce unwanted attrition across your organization. Qualtrics Exit Interview Software gives you real-time exit insights, so you have the data you need to retain top talent and build a happier, more engaged workforce.
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