APR 13

9AM PT / 12PM ET

2PM BST / 3PM CEST

1PM AEST / 11AM SGT

How-to sessions from iconic brands on the actions they are taking to move forward

Ally Love - Peloton

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Conversations with industry leaders

Practical examples from some of the world's biggest brands

Demos of ready-to-go solutions to help you drive change

Sal Khan - Khan Academy
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  • Customer Experience
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Catch up on last year’s content with our 2020 sessions

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Downloadable Guides

Experience Management (XM) helps organizations in every industry identify emerging experience gaps and respond with the right actions. Get started by downloading the Work Different playbook

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WorkDifferent CX Success Kit

A new 4-step roadmap for CX professionals, plus key takeaways from top-rated WorkDifferent sessions

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WorkDifferent EX Success Kit

Tips from today’s EX leaders like the NBA, Southwest Airlines, and more—plus an all-new roadmap for EX

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WorkDifferent BX Success Kit

Guide your brand to a better normal with tips from WorkDifferent speakers and a new BX framework

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WorkDifferent CoreXM Success Kit

Lessons learned in 2020 from thought leaders and researchers at Chobani, Uber Eats and more

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Experience Management (XM) helps organizations in every industry identify emerging experience gaps and respond with the right actions. Get started by downloading the WorkDifferent playbook.