Articles written by Aimee Lucas
New research: Three shifts for employee experience success
The concept of employee experience (EX) has evolved from a focus on “satisfaction” to a holistic view across the collection of interactions and experiences that an employee has with an organizatio...
4 min read
What customer feedback can reveal about employee experience gaps
Monitoring customer feedback can be immensely valuable to organizations, especially those that invest in the capabilities and processes to analyze and respond to that feedback. It surfaces a spectrum ...
9 min read
XM Institute launches: THE resource for Experience Management leaders
The Qualtrics XM Institute gives XM professionals an invaluable resource with access to original res...
How the City of Houston Health Department is using technology to speed essential contact tracing
In Texas, the state’s largest city is carefully getting back to business. And the responsibility f...
By Ben Rogers
Five XM practices for accelerating your digital transformation
As companies across industries face unique challenges from the pandemic, there’s a common theme in...
By Juliana Holterhaus