Aimee Lucas
Author Bio
Articles written by Aimee Lucas
New research: Three shifts for employee experience success
The concept of employee experience (EX) has evolved from a focus on “satisfaction” to a holistic view across the collection of interactions and experiences that an employee has with an organizatio...
4min read
What customer feedback can reveal about employee experience gaps
Monitoring customer feedback can be immensely valuable to organizations, especially those that invest in the capabilities and processes to analyze and respond to that feedback. It surfaces a spectrum ...
9min read