Campbell George is a contributor to the Qualtrics blog.
Articles written by Campbell George
The employee experience (EX) statistics you should know in 2020
The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts with your people and their experiences at work. There's a wealth of employ...
10 videos all customer experience professionals should watch
Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’...
4 ways CX & EX have more in common than you think
When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...
30 customer experience statistics to know for 2022
A product is a product is a product is a product - except when it’s more than that. In a market inundated with choices for every product imaginable, it’s no longer enough for companies to rely ...
Must-read customer experience books for 2023
It’s that time again – we’ve published our 2023 reading round-up for CX professionals looking ...
By Sarah Fisher
The best human resources (HR) books to read in 2023
The world of work is changing. Business leaders and HR professionals need to keep up with the new wa...
Global consumer trends to watch out for in 2023
Consumers demanded better experiences in 2022, and businesses that listened were able to find succes...