Campbell George

Author Bio

Campbell George is a contributor to the Qualtrics blog.

Articles written by Campbell George


20 books HR leaders should read in 2020

Updated November 15th, 2019 The Ultimate Employee Experience Reading List Need a shortlist of the best reads to inspire you in 2020? We’ve got you covered – from seminal classics to the latest t...

6 min read


18 employee experience and engagement stats to know in 2019

The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts at home - with the employee experience. There's a wealth of research out t...

4 min read


10 videos all customer experience professionals should watch

Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’...

6 min read


4 Must-Read Books in Customer Experience

Harry Truman famously said, “Not all readers are leaders, but all leaders are readers.” If that’s the case, we could all probably do more reading. As the customer experience (CX) profession h...

5 min read


10 videos all employee experience professionals should watch

A business’s success begins and end with its employees. As they are the ones who shape customer and therefore brand experience, taking care of employees means taking care of the company. Employees a...

7 min read


4 ways CX & EX have more in common than you think

When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...

6 min read


18 Customer Experience Stats to Know in 2019

A product is a product is a product is a product. Except when it’s more than that. In a market inundated with choices regarding every product imaginable, it’s no longer enough for companies to ...

7 min read