Campbell George is a contributor to the Qualtrics blog.
Articles written by Campbell George
20 books HR leaders should read in 2020
Updated November 15th, 2019 The Ultimate Employee Experience Reading List Need a shortlist of the best reads to inspire you in 2020? We’ve got you covered – from seminal classics to the latest t...
The employee experience (EX) statistics you should know in 2020
The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts with your people and their experiences at work. There's a wealth of employ...
10 videos all customer experience professionals should watch
Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’...
4 must-read books in customer experience
Harry Truman famously said, “Not all readers are leaders, but all leaders are readers.” If that’s the case, we could all probably do more reading. As the customer experience (CX) profession h...
10 videos all employee experience professionals should watch
A business’s success begins and end with its employees. As they are the ones who shape customer and therefore brand experience, taking care of employees means taking care of the company. Employees a...
4 ways CX & EX have more in common than you think
When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...
18 Customer Experience Stats to Know in 2019
A product is a product is a product is a product. Except when it’s more than that. In a market inundated with choices regarding every product imaginable, it’s no longer enough for companies to ...
Messaging: How governments can turn vaccines into vaccinations
The world is preparing to execute the largest vaccine distribution in history to combat COVID-19—n...
Solve your users’ problems with the design-thinking process
Use the six-step design thinking process to work on user-centric problems to make better products an...
By Meena Toor
The future of employee experience: 21 predictions for 2021
Employee experience experts share their predictions for the year ahead. What lies ahead for emplo...
By Amanda Wowk