Campbell George is a contributor to the Qualtrics blog.
Articles written by Campbell George
20 books HR leaders should read in 2020
Updated November 15th, 2019 The Ultimate Employee Experience Reading List Need a shortlist of the best reads to inspire you in 2020? We’ve got you covered – from seminal classics to the latest t...
The employee experience (EX) statistics you should know in 2020
The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts with your people and their experiences at work. There's a wealth of employ...
10 videos all customer experience professionals should watch
Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’...
10 videos all employee experience professionals should watch
A business’s success begins and end with its employees. As they are the ones who shape customer and therefore brand experience, taking care of employees means taking care of the company. Employees a...
4 ways CX & EX have more in common than you think
When companies devote more effort to improving the experiences had by customers and employees, the results speak for themselves. 84% of organizations that prioritize CX report an increase in revenue. ...
18 Customer Experience Stats to Know in 2019
A product is a product is a product is a product. Except when it’s more than that. In a market inundated with choices regarding every product imaginable, it’s no longer enough for companies to ...
Qualtrics announces XM/OS, the operating system for experience management
A little over a year ago, businesses were faced with making tough decisions about how to keep their ...
By Brad Anderson
Qualtrics + ServiceNow: Delivering a new standard in customer service and experiences
Top business leaders understand the power of using experience data to activate better decisioning, m...
New research: A majority of employees support vaccine mandates for businesses and in the workplace
In early 2020, the pandemic upended life as we knew it. Many were left wondering what impact the sud...
By Liesl Nielsen