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Matthew Lauer

Articles attributed to Matthew Lauer

The value of connecting with the patient

Why is connecting with the patient important? In past decades, the healthcare industry has focused on high quality care, safe outcomes, and volume of patients seen.  However, there has been a shift ...

By Chelsea McKinney, Matthew Lauer

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The value of connecting with the patient

Why is connecting with the patient important? In past decades, the healthcare industry has focused on high quality care, safe outcomes, and volume of patients seen.  However, there has been a shift ...

By Chelsea McKinney, Matthew Lauer

Qualtrics doubles down on global partner community to accelerate shared growth

Since the launch of the Qualtrics Partner Network in 2018, Qualtrics has been focused on building a robust ecosystem of partners capable of providing the expertise and services organizations need to d...

By Sean Holcombe

Struggling to drive action? Conduct an insight audit

Many XM teams struggle to drive action. Often, there is an overlooked root cause: Underdeveloped insights. Even well-established data and insights teams regularly produce insights that fail to turn...

By Topher Mitchell

Orienting your XM program on impact: Insight tracking

Last year we launched the value chain framework – a guide to help Experience Management professionals connect their work to business outcomes. As highlighted in the guide, we see a number of areas w...

By Topher Mitchell