Sydney Heimbrock // PhD
Author Bio
Dr. Sydney Heimbrock works at the nexus of customer experience, human capital and process improvement to drive organizational transformation in government. Prior to joining Qualtrics, she helped Deloitte build Human Centered Design capabilities into its human capital and customer strategy offerings for Federal, state and local governments. As founding Executive Director of the Innovation Lab at OPM, she was an early leader in the Experience Management movement in government. She has served as the Federal government’s Chief Learning Officer, led government-wide Strategic Human Capital Management initiatives under the President’s Management Agenda, and helped developing countries build democratic institutions that provide social safety nets and fuel labor market growth. Her professional expertise includes measurement and evaluation, human centered design and design education, leading and managing creative teams, strategic foresight and workforce planning, continuous process improvement, strategic human capital management, leadership and workforce development, and public policy analysis.
Articles written by Sydney Heimbrock // PhD
Thank you, ‘bureaucrats’!
When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined force...
5min read
Employee experience is part of our nation’s recovery
Along with the annual cherry blossoms that adorn the nation’s capital, we see many signs for much-needed optimism in April 2021: The post-COVID economic recovery appears well underway, with job...
8min read
How to spread XM in your government organization? Train your people!
From my first experience with human centered design - the foundation of experience management - I knew it had the potential to revolutionize how government accomplishes its mission. Design project aft...
3min read
5 predictions for government experience management in 2021
2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience ...
7min read