18 Employee Experience Stats to Know in 2018
The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts at home – with the employee experience.
There’s a wealth of research out there to show how improvements in the employee experience impact every part of the business. So how are companies currently stacking up? Check out our favourite employee experience stats…
Challenges in Current Engagement
1) 62% of workers in the US are engaged at work, compared to 48% in the UK, 56% in Australia, and Hong Kong – the lowest scoring country with just 42% (Qualtrics).
2) 89% of employers think employees leave for more money but in reality, only 12% do. (Gallup)
3) $11 Billion is lost annually due to employee turnover. (Bureau of National Affairs)
4) 17% of UK workers are looking to leave their jobs in the next two years—the second highest figure globally. 11% of US workers are planning to leave. (Qualtrics)
5) 60% of U.S. employees reported having a way to provide feedback about their own employee experience but only 30% of U.S. employees said their feedback is acted upon by their employer. (Qualtrics)
6) Only 40% of the workforce reports knowing their company’s goals, strategies, and tactics (Bain).
7) Highly engaged employees are 87% less likely to leave their companies than their less engaged counterparts. (Corporate Leadership Council)
8) Training and resources aren’t always the answer—77% of workers rate the equipment provided at work as sufficient to be effective and 73% report their training to be adequate. (Qualtrics)
9) 75% of employees who voluntarily leave jobs quit their bosses, not their jobs. (Roger Herman)
10) Employees whose managers consistently acknowledge them for good work are 5x more likely to stay at the company. Those whose managers consistently help them manage their workload are 8x more likely to stay, though only approximately half of managers effectively accomplish either. (Qualtrics)
What Companies Are Doing About It
11) 70% of Forbes Global 2000 companies will implement gamification strategies to boost engagement, retention, and revenues. (Gartner)
12) 90% of employees are more productive with gamification, with 72% of them reporting it inspiring them to work harder and 95% enjoying it. (Medium)
13) 53% of HR professionals say employee engagement rises when onboarding is improved. (SilkRoad)
14) Despite 78% of companies believing in the importance of digital and transformational leadership, only 5% have strong digital leadership development programs currently in place. (Deloitte Human Capital Trends)
15) Use of digital communications tools continues to evolve with phone conversations and face do meetings on the downturn (decreasing 30% and 44%, respectively) but instant messaging, work-based social media, and collaboration platforms are on the upswing (increasing at rates of 62%, 69%, and 70%, respectively). (Deloitte Human Capital Trends)
16) 78% of HR leaders are more concerned about the talent shortage today than they were a year ago. (Spherion)
17) 49% of employers don’t have a plan to cultivate the skills needed in a workplace populated by both humans and machines. (Deloitte Human Capital Trends)
As AI and machines replace and supplement roles traditionally occupied by employees, the topography of the workplace has already begun shifting. Meetings change to chats, Skype calls replace conferences. As technology streamlines operations, it’s essential that personal touch remains a core element of organizations by people for people.
The Bottom Line
18) Companies with engaged employees pull in 2.5x more revenues compared to competitors with low engagement levels. (Hay Group)