Employee Experience

The employee experience (EX) statistics you should know in 2020

The most successful companies understand that in order to deliver amazing products and customer experiences, it all starts with your people and their experiences at work.

There's a wealth of employee engagement statistics out there to show how improvements in the employee experience impact every part of the business. Here are some of our favorite workplace engagement stats...

How engaged are people, really?

On average only 53% of employees globally report feeling engaged at work. Which is pretty shocking when you consider that highly engaged employees are 87% less likely to leave their companies than their less engaged counterparts.

The countries getting engagement right (and wrong)

The most engaged country in the world is the US, where 55% of people report feeling engaged at work.

Employees in Japan are the least engaged – with only 35% of people feeling engaged in their work.

A critical element of engagement

Asking for feedback is shown time and time again to be critical in how engaged your people feel. And there’s a clear correlation: more people report feeling engaged at work when they’re being asked for feedback (59%) than those who aren’t (49%).

But it’s not just about asking for feedback, but acting on the results

Our 2020 global employee experience trends study found that companies who act well on feedback have twice the engagement score than those that don’t — 80% vs. 40%.

The engagement generation gap

The reasons for engagement vary across generations. For example, 94% of millennials want to use their skills for a cause.

Work to live, or live to work?

And our study of 13K workers around the globe supports this: employees list “a clear link with their work and their company’s strategic objectives” as a top reason for staying at a company.

However, only 40% of the workforce reports knowing their company’s goals, strategies, and tactics (Bain).

The importance of great leaders

Managers account for at least 70% of the variance in employee engagement scores, and engagement is strongly linked to productivity.

Employees whose managers consistently acknowledge them for good work are 5x more likely to stay at the company. Those whose managers consistently help them manage their workload are 8x more likely to stay, though only approximately half of managers effectively accomplish either.

It’s actually not all about money

89% of employers think employees leave for more money but in reality, only 12% do

People tend to leave bosses, not jobs. In fact, 75% of employees who voluntarily left their jobs, said it was because of their manager, not the job itself.

But sometimes it is...

A whopping $11 Billion is lost annually due to employee turnover.

Make it fun

90% of employees are more productive with gamification, with 72% of them reporting it inspiring them to work harder and 95% enjoying it.

70% of Forbes Global 2000 companies will implement gamification strategies to boost engagement, retention, and revenues.

The bottom line

Companies with engaged employees pull in 2.5x more revenues compared to competitors with low engagement levels.


Want to find out more about engaging your employees? Read our ultimate guide to employee engagement