Want to drive success? Give your employees the same experience as your customers
Over the past few years, companies have understood the necessity of providing an excellent customer experience (CX). Organizations across the globe have taken steps to delight their customers and turn...
By Elizabeth Kampf
How to define and develop your workplace ethics
Ethics influence every part of your business. Here’s why ethics in the workplace matter, how to develop them and how to make sure your company excels at making ethical choices. What are workplace e...
By Tika Wadhwa
What does workplace safety really mean?
Employee safety is more than just harnesses and headgear. Here’s how to create a positive safety culture in your organization using experience data and insights. Workplaces may be safer now than ...
By Tika Wadhwa
Stop Employees from Asking for Good Ratings
Over the last few weeks, I’ve run into a couple of examples of a common problem with some Experience Management (XM) programs… “gaming.” Here’s what I found… During dinner with a friend...
By Bruce Temkin
8 ways HR can help develop better managers
We reveal your HR department’s role in shaping outstanding leadership. Attracting and retaining talent is high on every employer’s list, especially within a fast-growing company. But what about d...
By Sarah Fisher
Forrester Study: Economic Impact of Qualtrics CustomerXM
Experience management from Qualtrics isn’t just a good strategic decision. It’s an excellent financial decision. In a Qualtrics-commissioned Total Economic Impact™ study (TEI), Forrester Consult...
By Catherine Thurtle
9 essential traits of effective managers (and how HR can help)
To roll out an employee experience (EX) initiative is to fully appreciate the impact people leaders have in your organization. Not only are managers the “boots on the ground” of any EX plan, but t...
By Qualtrics
7 tips on how to improve Customer Experience (CX) by empowering employees
If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find o...
By Elizabeth Kampf
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