Experience Management


6 things tech companies should know about experience management (XM)

Customers love high tech, but they sometimes don’t love their experiences with it. However, when tech companies get experience management (XM) right, they’re richly rewarded. Here’s what you nee...

By Catherine Thurtle


Insights are great — but taking action is what we need now

We all have insights — and right now many organizations have more than they ever had before. Find out how to go one step further and use them to drive real change and take action to improve the expe...

By Jack Davies


XM Institute launches: THE resource for Experience Management leaders

The Qualtrics XM Institute gives XM professionals an invaluable resource with access to original research, thought leadership insights, and an in-person community. Find out more... Visit the XM Ins...

By Qualtrics


Why crisis management can be an innovation catalyst

“I think we need to scale back, or maybe even stop…” Have you been on the receiving end of an email to that effect from a senior leader in your organization in response to an uncertain, chall...

By Barry O'Reilly


What do people need to feel confident about returning to work and getting back to business in Asia Pacific and Oceania?

How do your employees feel about returning to work from the office? Do your customers feel confident enough to start returning to shop in-store? To help businesses in Australia, Singapore, and Sout...

By Ross Lambert


Five XM practices for accelerating your digital transformation

As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. In this rapidly changing environment, just about every organizatio...

By Juliana Holterhaus

How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts

The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with about 70 other people during the time they might have been infected. It fell to the local county he...

By Liesl Nielsen


What's new in CoreXM

There’s no escaping the rise of Experience Management (XM) organizations over the past few years. At Qualtrics we are continuously evolving to meet our customers’ needs for XM transformation. C...

By Qualtrics


Three phases for heading back to business

Originally published on Forbes.com I’ve studied human behavior for decades, examining how people respond to their environment as customers, employees, and leaders. Humans are amazingly resilient...

By Bruce Temkin


New XM Institute Research: The Global State of XM, 2020

The XM Institute has just published a new report, The Global State of XM, 2020. This report examines a survey of more than 1,200 executives of large organizations from eight different countries: Austr...

By Dave Segall


React fast, and focus on people — how the tech and telecoms industries can step up to the plate during the coronavirus pandemic

As organizations around the world shift how they operate in response to the coronavirus (COVID-19) pandemic, the tech industry is playing its part with innovations on everything from product, to prici...

By Jack Davies


Qualtrics gives thanks to healthcare workers

I have been pondering this post for days. The topic I am here to shine a light on is near and dear to my heart. This week is Patient Experience Week––a globally recognized event to celebrate and h...

By Susan Haufe

Subscribe to the Experience Matters blog

Stay up to date with the latest XM thought leadership, tips and news.