Experience Management


3 times experience design delivered breakthrough results

Pinterest: Understanding and responding to creators’ needs In internet years, Pinterest is a veteran. Founded in 2009, its first incarnation was as a place to ‘pin’ or save things you found on ...

By Qualtrics


What is experience design?

How can you put people at the heart of your design decisions to elicit an emotional response about your products, services, brand, or workplace? Our guide to experience design will help you understand...

By Qualtrics


What is design research methodology?

How can design research principles of being curious about your target market and learning what they need give you the ultimate edge in creating the best customer experiences? What is design research...

By Qualtrics


Thank you, ‘bureaucrats’!

When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined force...

By Sydney Heimbrock // PhD


WorkDifferent: Three things we learned about moving forward in 2021

At WorkDifferent 2021, we heard from seven-time Superbowl winner Tom Brady, Peloton instructor Ally Love, and leaders at iconic brands like Volkswagen, Pinterest, Uber Eats, and more about how they’...

By Qualtrics


Bringing healthcare into the future with the Froedtert & the Medical College of Wisconsin health network

The Froedtert & the Medical College of Wisconsin health network is tackling the human side of healthcare. By using data, they’re able to change healthcare for the better, not just for patients, ...

By Qualtrics

Patient experience drives trust and advocacy

Today marks the beginning of Patient Experience Week. This week is a globally recognized event that celebrates the healthcare workers who impact patient experience every day. It is a week near and dea...

By Bruce Temkin, Susan Haufe


WorkDifferent 2021: Design the experiences people want next

The past 12 months have changed everything about the way we work, the way we buy, and the way we interact with the brands. As we look forward to what comes next, it’s clear we’re not going back. ...

By Zig Serafin - CEO


Qualtrics announces XM/OS, the operating system for experience management

A little over a year ago, businesses were faced with making tough decisions about how to keep their doors open, how to adapt, and how to survive as the COVID-19 pandemic hit. While the last 18 months ...

By Brad Anderson


Business surveys - 16 free questionnaire templates you can download

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind...

By Sarah Fisher


Messaging: How governments can turn vaccines into vaccinations

The world is in the middle of executing the largest vaccine distribution in history to combat COVID-19—named the largest modern public health crisis. Governments at all levels face two key imperativ...

By Qualtrics


Vaccine distribution doesn’t have to be this hard

State and local governments have struggled to manage vaccine distribution. We can do better – because we already have the tools to make this experience seamless. Here's how... After all the excit...

By Sara Laskey

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