Experience Management


Understanding human behavior: The softer side of experience management

Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital to organizations’ long-term business success. Underst...

By Isabelle Zdatny


Experience management 101: The what, why, and how of XM

As the ever-increasing flow of information shifts power from organizations into the hands of individuals, businesses must reassess how they operate. They must continuously learn what customers, employ...

By Bruce Temkin


Iconic brands finding their competitive advantage with XM

Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the custom...

By Vicky Katsabaris


5 ways to improve your business with XM in 2021

In our rapidly changing world, it’s critical businesses and governments have the ability to take action on what matters to their customers, employees, and the wider market with confidence and precis...

By Vicky Katsabaris


How a leading UK bank is connecting its customer and employee experience

You won’t find many organizations that deny the importance of their employees to delivering fantastic customer experience. Employees are one of the core components of your brand; the creators of ...

By Daniel Saunders


How to get the insights you need with an online suggestion box

Online suggestion boxes are an always-on approach to gathering honest opinions about products and services. Read on to find out how you can start using one today to collect questions, ideas, comments,...

By Meena Toor

XM Platform: Fall 2020 updates make XM easier and more powerful than ever

Fall is here, and that means a busy summer for our engineering teams — and an unforgettable one for us all! — is behind us with plenty of new updates to the XM Platform. Check out what’s new on ...

By Scott Fynn


Accelerating support to protect government sensitive data

At a time when cloud security protocols are more important than ever, Qualtrics is continually expanding the scope of our security and compliance programs to ensure the highest levels of security are ...

By Kevin Briggs


Everyone needs to “work different”: How to reopen, rethink, and reinvent using experience management

While there’s no sure blueprint for this COVID-19 environment, one thing is certain: everyone needs to work differently. Organizations will need to constantly adjust how they interact with customers...

By Bruce Temkin


The ultimate framework for change: Unlearn

One of the most important books any business leader can read in 2020 is Unlearn: Let go of past success to achieve extraordinary business results, by leading business transformation consultant Barry O...

By Steve Bennetts


6 things tech companies should know about experience management (XM)

Customers love high tech, but they sometimes don’t love their experiences with it. However, when tech companies get experience management (XM) right, they’re richly rewarded. Here’s what you nee...

By Catherine Thurtle


Insights are great — but taking action is what we need now

We all have insights — and right now many organizations have more than they ever had before. Find out how to go one step further and use them to drive real change and take action to improve the expe...

By Jack Davies

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