Experience Management


Three phases for heading back to business

Originally published on Forbes.com I’ve studied human behavior for decades, examining how people respond to their environment as customers, employees, and leaders. Humans are amazingly resilient...

By Bruce Temkin


New XM Institute Research: The Global State of XM, 2020

The XM Institute has just published a new report, The Global State of XM, 2020. This report examines a survey of more than 1,200 executives of large organizations from eight different countries: Austr...

By Dave Segall


React fast, and focus on people — how the tech and telecoms industries can step up to the plate during the coronavirus pandemic

As organizations around the world shift how they operate in response to the coronavirus (COVID-19) pandemic, the tech industry is playing its part with innovations on everything from product, to prici...

By Jack Davies


Qualtrics gives thanks to healthcare workers

I have been pondering this post for days. The topic I am here to shine a light on is near and dear to my heart. This week is Patient Experience Week––a globally recognized event to celebrate and h...

By Susan Haufe


How Experience Management can keep a pulse on your supply chain

With the changing landscape around COVID-19, we’ve launched a free product to help organizations better understand the current and future risk to their supply chains. The Supply Continuity Pulse is ...

By Bruce Temkin


The Experience Leaders making a difference during COVID-19

The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now. We’re highlighting some of the leading examples of br...

By Qualtrics

How Ready Are We to Work from Home?

The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued nationwide social distancing guidelines on March 16. Employers that could encouraged their employees...

By Qualtrics


How governments can stay connected to citizens during a public health crisis

During times of uncertainty, citizens look to their government for leadership. The evolving situation surrounding COVID-19 is causing governments and departments to shift their focus and (sometimes li...

By Qualtrics


Update on X4: The Experience Management Summit

The health and safety of our customers, employees, and partners is our highest priority. Given the state of Coronavirus (COVID-19) globally, we are rescheduling X4 to early fall. X4 London and Sydn...

By Qualtrics


Calling all brand admins: Join the Qualtrics admin training at XM Basecamp Live

Get the best practices you need to proactively and efficiently govern your organization's Qualtrics license. In this session you’ll learn everything you need to know from managing account creation, ...

By Catherine Thurtle


24 must-see tech sessions at X4 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. ...

By Catherine Thurtle


29 must-see sessions at X4 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 from the most inspirational sto...

By Jack Davies

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