Experience Management


20 inspiring Experience Management (XM) Visionaries’ quotes for 2020

As part of our XM Visionaries series, we’re taking a look at some of the most inspiring quotes from leaders working in XM. When it comes to meeting the wants and needs of customers and employees,...

By Catherine Thurtle


The ultimate guide to X4 Summit: Your guide to an unforgettable experience

It’s back! The greatest gathering of Experience Management professionals on the planet returns for 2020 - bigger, better and more memorable than ever. As you start planning your trip, here’s...

By Qualtrics


The CXO's view: "Technology is being copied faster and faster, so the differentiating factor in B2B becomes customer experience.”

SES is the world's leading satellite operator, and the only one that operates into two different orbits. We sat down with the company's Chief of Staff and Global Customer Experience to talk about how ...

By Daniel Saunders


Qualtrics Announces New Downtown Seattle Building Named Qualtrics Tower and Will Create over 1,500 New Jobs in the Region

Opening Summer 2020, Qualtrics Tower will house more than 2,000 Qualtrics employees in Seattle, co-headquarters of the Experience Management leader. Qualtrics, the leader in customer experience and...

By Qualtrics


What is IT’s role in the experience economy?

The way organizations compete and win business has changed. Where once they were locked in a battle over goods and services, today’s most successful organizations are competing on a whole new front ...

By Daniel Saunders


3 ways AI will help you break through in the Experience Economy

The Experience Economy is changing the way businesses operate across the globe. Organizations are judged by the experiences they deliver across the 4 core pillars of business - customer, product, e...

By Milind Kopikare

A peek into the future with the godfather of the Experience Economy

When Joe Pine and James Gilmore first coined the phrase ‘the experience economy’ over 20 years ago, they started a revolution that would see tens of thousands of businesses transform how they oper...

By Jack Davies


Meet the ‘X-Suite’ - the job roles shaping Experience Management

As more and more organizations look to Experience Management (XM) to grow their organizations, the c-suite is evolving to put ‘experiences’ front and centre and make sure XM gets visibility and su...

By Qualtrics


X4 2019 recap, day one: taking on giants, magic beans & more

X4 Experience Management Summit 2020 - March 10-13. Book Your Spot Today! Register Now  As Ryan Smith said in his opening keynote, the X4 Summit’s mission is to break down ex...

By Qualtrics


Mastercard just hired a CXO - here's why that matters

Mastercard has announced the appointment of its first Chief Experience Officer, with Donald Chesnut joining them from the digital agency SapientRazorfish. With another of the world’s most successful...

By Daniel Saunders


What Agencies Are Expected to Do to Comply with OMB’s new Customer Experience Requirements (Part 2 of 3)

Today’s post is part 2 of our 3 part series on OMB’s new guidance to federal agencies on managing customer experience and service delivery. See part one here. OMB Circular A-11 Section 280 incl...

By Stephanie Thum


OMB Circular A-11 Section 280: The Next Frontier in Government Customer Experience (Part 1 of 3)

Today’s post starts a three-part series on OMB’s new guidance to federal agencies on managing customer experience and service delivery. In June 2018, the Office of Management and Budget (OMB) i...

By Stephanie Thum

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