6 ways personalized customer engagement can build better relations
In this article, we'll be diving into the world of personalized customer engagement and how it can help your business thrive. We will explain how to tailor your communication and interactions to th...
By Erkki Muuga
Contact center digital transformation: Your guide for succuess
With customers looking for more personal and more comprehensive experiences than ever, your contact center is likely inundated with requests and information. We look at the technology and processes be...
The ultimate guide to X4 Summit: Your guide to an unforgettable experience
It’s back! The greatest gathering of Experience Management professionals on the planet returns for 2023 - bigger, better and more memorable than ever. As you start planning your trip, here’s our g...
By Qualtrics
How to design inclusion into everyday work life
Foster a culture of inclusion at your organization with these actionable steps. It’s better for your people – and your business. Looking for ways to design inclusion into your everyday work lif...
By Lindsay Johnson - Ph.D.
The X4 2023 guide to skiing around Salt Lake City
Salt Lake City is not only home to the incredible X4 Summit, but at 4,000+ feet above sea level, it offers some of the greatest skiing in the world. Here’s your guide to hitting the slopes while in ...
By Catherine Thurtle
Activate the power of your data: The latest Experience iD innovations
A key to driving business growth is delivering the right experiences, at the right time, targeting the right people. To achieve this, it’s more important than ever to tune into the needs and desires...
By Qualtrics
Improved Topic Sentiment Analysis using Discourse Segmentation
Text iQ’s powerful text analysis capabilities allow you to quickly assign topics to the customer feedback (aka. survey responses) received, perform sentiment analysis and report results in powerful ...
By Qualtrics
What's new? XM Discover + Social Connect product updates
The latest updates to our data connectors, conversational analytics and digital experience capabilities in XM Discover enable you to stay one step ahead of your competition to understand what customer...
By Qualtrics
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.