The latest Experience Management stories & insights

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Calculating your Experience Value at Risk

All organizations have experience gaps, but they often don’t know how costly they are. This compounds with the fact that many XM professionals struggle to put hard dollars to the value of experience...

By Topher Mitchell

Vulnerability in the workplace: the key to authentic leadership

Many workplaces now encourage their employees to be vulnerable. As an aspect of ‘bringing your authentic self to work’ it can forge connections with other people and strengthen teams. But what is ...

By Laura Harding, Ruth D'Alessandro

Contact center digital transformation: Your guide for success

With customers looking for more personal and more comprehensive experiences than ever, your contact center is likely inundated with requests and information. We look at the technology and processes be...

By Harry Gough, Rosemin Anderson

Meet XM/os2: Artificial Intelligence (AI) powered Experience Management

Today, we’re revealing one of the most exciting technology releases in our 20-year history — XM/os2. It brings together the power of Qualtrics AI and new generative AI capabilities with the world�...

By Brad Anderson

HR and people teams trends in 2023

We asked almost 1,000 HR leaders to share their insights, experiences, challenges and priorities for the year ahead. Here’s what they had to say — and what HR trends organizations should focus on....

By Qualtrics

Artificial Intelligence is already transforming Experience Management — here’s where it goes next

It seems you can’t go a day without seeing another headline (or maybe 5!) about how Artificial Intelligence (AI) will transform how we live, work, and interact with the companies around us. But what...

By Ellen Loeshelle, Nikhil Kamath

18 innovations on the XM Platform launching at X4 2023

At X4 2023, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and to co-create the future of XM. We also got the opportunity to lift...

By Qualtrics

6 ways personalized customer engagement can build better relations

In this article, we'll be diving into the world of personalized customer engagement and how it can help your business thrive. We will explain how to tailor your communication and interactions to th...

By Erkki Muuga

The X4 2023 guide to skiing around Salt Lake City

Salt Lake City is not only home to the incredible X4 Summit, but at 4,000+ feet above sea level, it offers some of the greatest skiing in the world. Here’s your guide to hitting the slopes while in ...

By Catherine Thurtle

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