Experience Management


XM Platform: Fall 2020 updates make XM easier and more powerful than ever

Fall is here, and that means a busy summer for our engineering teams — and an unforgettable one for us all! — is behind us with plenty of new updates to the XM Platform. Check out what’s new on ...

By Scott Fynn


Accelerating support to protect government sensitive data

At a time when cloud security protocols are more important than ever, Qualtrics is continually expanding the scope of our security and compliance programs to ensure the highest levels of security are ...

By Kevin Briggs


Everyone needs to “work different”: How to reopen, rethink, and reinvent using experience management

While there’s no sure blueprint for this COVID-19 environment, one thing is certain: everyone needs to work differently. Organizations will need to constantly adjust how they interact with customers...

By Bruce Temkin


The ultimate framework for change: Unlearn

One of the most important books any business leader can read in 2020 is Unlearn: Let go of past success to achieve extraordinary business results, by leading business transformation consultant Barry O...

By Steve Bennetts


6 things tech companies should know about experience management (XM)

Customers love high tech, but they sometimes don’t love their experiences with it. However, when tech companies get experience management (XM) right, they’re richly rewarded. Here’s what you nee...

By Catherine Thurtle


Insights are great — but taking action is what we need now

We all have insights — and right now many organizations have more than they ever had before. Find out how to go one step further and use them to drive real change and take action to improve the expe...

By Jack Davies

XM Institute launches: THE resource for Experience Management leaders

The Qualtrics XM Institute gives XM professionals an invaluable resource with access to original research, thought leadership insights, and an in-person community. Find out more... Visit the XM Ins...

By Qualtrics


Why crisis management can be an innovation catalyst

“I think we need to scale back, or maybe even stop…” Have you been on the receiving end of an email to that effect from a senior leader in your organization in response to an uncertain, chall...

By Barry O'Reilly


What do people need to feel confident about returning to work and getting back to business in Asia Pacific and Oceania?

How do your employees feel about returning to work from the office? Do your customers feel confident enough to start returning to shop in-store? To help businesses in Australia, Singapore, and Sout...

By Ross Lambert


Five XM practices for accelerating your digital transformation

As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. In this rapidly changing environment, just about every organizatio...

By Juliana Holterhaus


How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts

The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with about 70 other people during the time they might have been infected. It fell to the local county he...

By Liesl Nielsen


What's new in CoreXM

There’s no escaping the rise of Experience Management (XM) organizations over the past few years. At Qualtrics we are continuously evolving to meet our customers’ needs for XM transformation. C...

By Qualtrics

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