Contact center digital transformation: Your guide for success
With customers looking for more personal and more comprehensive experiences than ever, your contact center is likely inundated with requests and information. We look at the technology and processes be...
By Harry Gough, Rosemin Anderson
Creating value with CX is a team sport
Achieving effective-cross functional collaboration can be tricky, but it's much needed in order to create a CX program that delivers value to your customers and to the business Picture this: You ar...
By Abby Schlatter, Topher Mitchell
7 reasons Disney Streaming is an XM leader
The Walt Disney Company has long been the gold standard when it comes to experiences. And with their streaming service, they’ve infused “Disney magic” with next-level home-entertainment experien...
By Qualtrics
Meet XM/os2: Artificial Intelligence (AI) powered Experience Management
Today, we’re revealing one of the most exciting technology releases in our 20-year history — XM/os2. It brings together the power of Qualtrics AI and new generative AI capabilities with the world...
By Brad Anderson
HR and people teams trends in 2023
We asked almost 1,000 HR leaders to share their insights, experiences, challenges and priorities for the year ahead. Here’s what they had to say — and what HR trends organizations should focus on....
By Qualtrics
Continuing our journey to make experience management accessible for all
Today, we celebrate Global Accessibility Awareness Day, a day to raise awareness and advocate for inclusion for people of all abilities. Learn more about our accessibility principles, recent announcem...
By Scott Fynn
Artificial Intelligence is already transforming Experience Management — here’s where it goes next
It seems you can’t go a day without seeing another headline (or maybe 5!) about how Artificial Intelligence (AI) will transform how we live, work, and interact with the companies around us. But what...
By Ellen Loeshelle, Nikhil Kamath
7 tips to boost your sales prospecting performance
Sales prospecting is one of the most important aspects of any sales process, but it can also be one of the most challenging. If you're not adequately prepared, you can easily get discouraged and give ...
By Eric Renaud
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.