Experience Management


XM Basecamp Live: The X4 experience you won’t want to miss

XM Basecamp Live is a day chocked full of practical hands-on training, courses to suit your needs, networking, best practice, and advice from XM experts. Whether you’re just getting started on yo...

By Catherine Thurtle


Experience Utah’s iconic ski slopes at X4 2020

There’s nothing better after 3 days of inspiration, learning and networking at X4 than pulling on your boots and taking to Utah’s world-class ski resorts. We’ve negotiated some amazing rates for...

By Jack Davies


The X4 2020 guide to skiing around Salt Lake City

Salt Lake City is not only home to the incredible X4 Summit, but at 4,000+ feet above sea level, it offers some of the greatest skiing in the world. Here’s your guide to hitting the slopes while in ...

By Catherine Thurtle


10 Places to Eat & Drink in Downtown SLC

Downtown Salt Lake City is a city of juxtapositions. It’s a modern downtown city with skyscrapers and recently renovated industrial buildings, but it’s nestled up against the rugged backdrop of th...

By Salt Plate City


The global state of experience management

Over the last year with Qualtrics, I’ve had the opportunity to meet with leaders around the world. As a matter of fact, I just returned home from sessions in Berlin, Munich, and Paris. Everywhere I ...

By Bruce Temkin


20 XM Visionaries for 2020

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. 1. Brad Olson, Peloton // SVP of Member Experience “Our members always c...

By Catherine Thurtle

20 Breakthrough Experiences to look out for in 2020

The past 12 months have seen plenty of breakthrough experiences which changed the way organizations interact with their customers and employees. With 2020 on the horizon, the pace of change shows no s...

By Ross Lambert


The ultimate guide to X4 Summit: Your guide to an unforgettable experience

X4 will return in 2021. As we've continued to monitor the ongoing developments of COVID-19, we have determined that in order to provide the best experience possible for attendees, we will NOT host X4:...

By Qualtrics


What is IT’s role in the experience economy?

The way organizations compete and win business has changed. Where once they were locked in a battle over goods and services, today’s most successful organizations are competing on a whole new front ...

By Daniel Saunders


3 ways AI will help you break through in the Experience Economy

The Experience Economy is changing the way businesses operate across the globe. Organizations are judged by the experiences they deliver across the 4 core pillars of business - customer, product, e...

By Milind Kopikare


A peek into the future with the godfather of the Experience Economy

When Joe Pine and James Gilmore first coined the phrase ‘the experience economy’ over 20 years ago, they started a revolution that would see tens of thousands of businesses transform how they oper...

By Jack Davies


Meet the ‘X-Suite’ - the job roles shaping Experience Management

As more and more organizations look to Experience Management (XM) to grow their organizations, the c-suite is evolving to put ‘experiences’ front and centre and make sure XM gets visibility and su...

By Qualtrics

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