XM Knowledge Base
Top branding trends for 2022
2022’s branding trends will shape how your particular brand is perceived by the wider world. Nail your brand strategy with Qualtrics’ latest tips for branding in 2022. In 2022, brands are going...
By Qualtrics
Customer Experience: Mandate to Momentum
Leveraging federal requirements to advance CX maturity The Presidential Executive Order on customer experience is a major milestone in the movement to bring the power of experience management to focu...
By Jill Leyden
7 ways you can better support working parents in your organization
Help your organization’s working parents and caregivers find better work-life balance. Use these 7 tips to get started. Working parents face unique challenges in the workplace, often compromising...
By Qualtrics
Qualtrics Acquires SurveyVitals, a Trusted Healthcare Experience and Analytics Company
Today, we are excited to share that we have acquired SurveyVitals, a 20-year healthcare experience and analytics expert that is helping organizations deliver incredible patient experiences at scale. ...
By Qualtrics
Qualtrics named a Leader in Gartner’s Magic Quadrant for Voice of the Customer 2021
The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report...
By Qualtrics
New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis
What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. It uses natural langu...
By Qualtrics
How Asia’s latest insurtech unicorn is transforming the insurance industry by improving Customer Experience
As the financial services and insurance industry continues to transform for a digital future, we’re witnessing a significant paradox. Despite most consumers being satisfied with the services they re...
By Harish Agarwal
Why your leaders will leave in 2022 — and what you can do about it
A leadership exodus is coming. Learn why senior leaders – and female senior leaders, in particular – are leaving and what actions your organization can take now to retain your leadership talent. ...
By Qualtrics
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