XM Knowledge Base
6 customer signals that every product manager should listen to
Too often, Product Managers develop products and hope they will resonate with customers. Here are six signals that you can find within your customer feedback that can help product teams develop the pr...
By Qualtrics
DX Metrics: Drive business impact by humanizing the digital experience
As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s natural that more and more businesses are investing in maximizing ...
By LiLi Wong
Employees say work and family life have improved during the pandemic
Two years after COVID was declared a pandemic, nothing is quite the same. After all the ups and downs, U.S. employees say work and family are the areas of life that have changed the most for the bette...
By Qualtrics
Supporting Ukraine Relief Efforts
Like so many of you, I’ve spent the past week horrified by the war and deepening humanitarian crisis in Ukraine. I’ve been heartened by the displays of care and support from our amazing team aroun...
By Brad Anderson
Five key insights for patient experience leaders in 2022
Reflections of a former Chief Experience Officer and forever Chief Empathy Enthusiast The pandemic has left a mark on everyone in many ways, not the least of which has been the extra pressure plac...
By Adrienne Boissy
Experience data: the currency of the future
From products and services to customers and employees, experience data is transforming how brands and businesses engage. But what is experience data? And how has it become the most transformational va...
By Aaron Carpenter
A personal approach to customer experience with preference data
From the way we work to how we purchase goods and services, every facet of our day-to-day life has been influenced by digital acceleration over the past few years. But as we find ourselves inundate...
By LiLi Wong
Introducing Discover — a powerful new set of products on the XM Platform
Today, we’re delighted to lift the lid on one of the most exciting updates to The Experience Management Platform™ in half a decade — a powerful new set of capabilities called Discover. Since ...
By Qualtrics
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