Qualtrics again named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer report
The 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC Platforms report...
By Qualtrics
Four trends shaping the healthcare industry in 2025
Healthcare is not just a transactional service, but a deeply human experience that evokes a full spectrum of emotions—from anxiety and fear to relief and gratitude. At the same time, healthcare p...
By Liza Smith, Ruth D'Alessandro
Government experience trends: Three big challenges shaping the sector in 2025
Experience management can be a challenging task in any industry, and government is no exception. Managing experiences is a nuanced endeavor, requiring agencies to effectively address evolving public e...
By Adam Bunker, Haley Gust
AI-powered innovations for the XM Platform showcased at X4 2025
At Qualtrics, we’re committed to enhancing our customers’ understanding of experience management now and into the future. At X4® 2025 we showcased our latest product innovations to the XM Platfor...
By Rachad Davis
An Experience Management revolution at ServiceNow
At ServiceNow—the AI platform for business transformation—we’re obsessed with our customers. And it shows: Our world-class B2B customer experience is driving industry-leading customer retention ...
By Matt Lombardi
X4 2025: The next era of Experience Management
This year’s X4 featured industry leaders, visionaries, and change-makers who gathered to explore the latest trends and insights in experience management (XM). Join us as we dive into the highlights,...
By Qualtrics
2025 XM Breakthrough Artist Award Winners
In today's hyper-connected world, success isn't just about creating great products or services—it's about crafting exceptional experiences that resonate deeply with people. Just as musicians transfo...
By Qualtrics
Experience Agents: The future of AI-powered Experience Management
This week marks a pivotal moment in Experience Management (XM) as Qualtrics unveils Qualtrics® Experience Agents™ at X4—AI-powered autonomous agents designed to interact directly with customer...
By Brad Anderson
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