Artificial Intelligence is already transforming Experience Management — here’s where it goes next
It seems you can’t go a day without seeing another headline (or maybe 5!) about how Artificial Intelligence (AI) will transform how we live, work, and interact with the companies around us. But what...
By Ellen Loeshelle, Nikhil Kamath
The critical role of employee technology experience during times of uncertainty
During a recent conversation with an IT leader, they shared how their corporate priorities are evolving in response to the current economic environment. Previously laser focused on financial metrics s...
By Matt Burgon, Topher Mitchell
5 employee technology experience trends for 2023
The focus on employee technology experience is exploding. In just a few years, IT leaders have shifted their focus from meeting service level agreements (SLAs) to being a primary driver of the overall...
By Matt Evans
6 things I learned about EX from X4 2023
Whenever the HR industry comes together at X4, it’s an opportunity to hear first hand from people leaders at some of the world’s biggest brands how they’re moving forward with employee experienc...
By Sarah Marrs
Must-read customer experience books for 2023
It’s that time again – we’ve published our 2023 reading round-up for CX professionals looking to update their knowledge and prime their thinking for the year ahead. This year it’s all about...
By Sarah Fisher
The best human resources (HR) books to read in 2023
The world of work is changing. Business leaders and HR professionals need to keep up with the new ways of working, thinking, and living. What better way to do this than settling in with one of our top...
By Qualtrics
How effective leaders create excellent experiences to drive performance
What are the fundamental elements that enable organizations and leaders to not only create high-performance teams but also inspire, engage and help develop the talent of tomorrow? In this article, we ...
By Lisa Wager
Belonging at work: The top driver of employee engagement
Workplace belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2023 HR priorities. We’ve all known what...
By Cecelia Herbert
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