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Employee Experience

Here’s what leaders should know before designing the workplace of the future

More than a year ago, we commandeered couches and erected office nooks in our bedrooms as we hunkered down to work from home for what (we assumed) would be a few months, at the most. Now, many of us are still conducting conferences from our kitchens and leading teams dressed in sweatpants. 

But as vaccines roll out and COVID cases subside, companies across the globe are working to bring employees back to the office — at least part of the time. But it’s been awhile for a lot of people, and leaders will have to work hard to create an inclusive and comfortable workplace experience for all employees.

We now know many employees can work (and be productive) from anywhere, so as companies adapt to the changing workforce landscape, they’ll need to find compelling ways to make the office a destination space where workers want to come together to be inspired, connect, collaborate, and innovate in-person.

Qualtrics recently asked over 1,000 workers in the United States what they expect the workplace will be like, what will have changed, and what they’re looking for as they all come back into the office. Here’s what they said:

Employees believe working in-office will offer career advantages

For most employees who worked from home during the pandemic, it’s likely their co-workers did, too. But as companies start welcoming employees back into the office, many on a hybrid basis, workers are presented with a conundrum. What are the consequences of working in or out of the office?

  • 45% of employees think those who work in-person from an office have a career advantage over remote employees for promotions and raises. They cited visibility to leadership as the top advantage
  • 42% of employees say they feel pressured to work in-person from the office, even if their employer is offering a hybrid or remote option

Employees prefer better work amenities to more office locations

The majority of employees are comfortable with returning to the office and working in-person alongside their colleagues, but people want flexibility when it comes to facility options, with many being open to consolidated locations or satellite offices.

  • 63% of respondents say they’d be comfortable working in the same general office space as other colleagues, and 60% say they’d be comfortable working in the same enclosed space (conference rooms or desks next to each other)
  • 62% of employees would support fewer office locations in exchange for better facilities and amenities in more centralized locations
  • 55% of employees also say they’d be satisfied if their organization opened more satellite offices for smaller teams

Most employees will be meeting co-workers for the first time in-person

Employees, especially younger age groups, have spent much of the pandemic communicating through a screen. And many are preparing to meet co-workers for the first time in-person.

57% of employees meeting colleagues for the first time in person

While nearly 60% of employees say they’ll be meeting colleagues in-person for the first time when they return to the office, that number varies by age.

  • More than half (52%) of those aged 18-34 say they’ll be meeting co-workers in-person for the first time, while 42% of those aged 35-54 and 26% of those older than 55 say the same

Going back and meeting people in-person will also surface other challenges.

  • The two most common things workers say concern them about seeing colleagues in-person again are the fear of being socially awkward and having to follow proper social etiquette again
  • 37% of employees say they’ll choose a “touchless” greeting when they see their co-workers, like a wave or friendly nod

Most employees plan to dress casual when they come back into the office

When the global pandemic sent everyone home, the only fashion that mattered was what people could see on the Zoom screen. Video filters became a substitute for makeup, slippers became the new dress shoe, and sweatpants became the slack of choice.

Now, after more than a year of working from home, employees will be looking to their leaders to set dress standards. But they’ll have a hard time saying goodbye to a few things.

  • Ditching leisure wear, wearing makeup again, and getting routine haircuts are three of the top things that will be hardest for employees to change when they return to the office, they say
  • 68% of employees agree that company executives set the tone for the dress code at their organization.
  • 47% of employees say they base their personal dress code on what their co-workers wear

Hardest things about going back to the office

Though people still think you need to “dress for the job you want,” comfort will be the biggest trend in the future of work fashion.

  • 65% of employees agree with the saying: “Dress for the job you want, not the one you have,” however
  • 37% of employees say they plan to dress casual when returning to the office, edging out business casual (35%)
  • 63% of respondents say that employees can be productive no matter what kind of clothes they’re wearing, while 55% say that they would dress more casually if their office didn’t have a dress code

Employees worked more hours than normal during the pandemic, will that change?

Working from home had its perks, but one in three employees say they worked longer hours because of the pandemic — particularly managers, other leaders, and parents.

  • 30% of employees say they’ve seen an increase in the number of hours they’ve worked per week, as a result of the pandemic:
    • 37% of those aged 18-34 say they worked more during the pandemic, compared to just 28% of those aged 35-54 and 16% of those 55 and up
  • Managers and other leaders are over 80% more likely than individual contributors to say they worked more during the pandemic:
    • 24% of individual contributors say they worked more, compared to 40% of managers, 47% of directors, and 55% of VPs. Only 39% of presidents and C-suite level executives say they worked more
  • 35% of parents whose children live with them cited an increase in hours worked per week, compared to 25% of those without children at home

As companies and organizations welcome employees back to work, it will be important for them to remember how long it’s been for so many. To create a safe and engaging physical and cultural workplace, leaders will need to listen to their employees, understand what they’re saying, then take action to create and design a destination workplace that inspires, motivates, and draws people back in.

Learn more about Qualtrics’ Experience Design for Hybrid Work and Experience Design for Workplaces

Qualtrics // Experience Management

Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.

With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.

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