November 2018

State of Play:
Global Employee Engagement Trends

Every quarter we survey over 6,000 full-time employees around the world to find out about their experience at work and to track employee engagement trends over the year. The results paint a mixed picture of engagement across different countries, industries and age groups and show what employers can focus on to optimize the employee experience.

Choose your country below to see results for your region

Section 1

Job satisfaction -
who's most satisfied at work?

62%

of workers are satisfied with their current role

Question

Which countries have the most satisfied workers?

80%

40%

US

Australia

Germany

UK

New Zealand

France

Malaysia

Singapore

Workers in the US are the most satisfied with 70% of workers saying their currently ‘extremely’ or ‘somewhat’ satisfied in their current roles. Employers in Malaysia, Singapore and France have plenty of work to do, with just half of workers saying they’re happy in their current roles.

Question

Which industries have the most satisfied workers?

80%

40%

Travel and leisure

Automotive

IT & Tech

Public sector

Healthcare

Finance

Retail

Food industry

Manufacturing

Utilities

Telecoms

Media and advertising

Travel and Leisure

72%

Workers in travel and leisure are most satisfied with their jobs - some 72% said they were ‘somewhat’ or ‘extremely’ satisfied at work.

Media and Advertising

45%

Meanwhile, workers in media and advertising were our least satisfied with just 45% saying the same.

Question

How does age affect job satisfaction?

80%

40%

Under 25

25-34

35-44

45-54

55+

25-34 years old

65%

According to our results, job satisfaction peaks between the ages of 25 and 34 years old.

Under 25 years old

55%

Our youngest cohort was also our least satisfied with just over half saying they were currently satisfied at work.

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What’s driving job satisfaction?

Using Qualtrics iQ, we found the top 3 drivers of employee satisfaction are:

1

Being happy with your work-life balance

2

Having a manager who helps you resolve work-related issues

3

Having a manager who consistently acknowledges you for good work

How engaged are you?

Take our 1 minute test to see how you compare.

Take Our Engagement Test

Section 2

Attrition -
who’s at risk of leaving?

18%

of workers say they’re likely to quit their jobs

Question

Which countries have the highest churn?

25%

10%

Malaysia

Singapore

UK

France

New Zealand

Germany

Australia

US

Workers in the UK, Malaysia and Singapore are most at risk of leaving their jobs. The results for Malaysia and Singapore correlate with our scores for job satisfaction, but in the UK, despite job satisfaction being above the global average, workers there are still one of the greatest churn risks.

Question

Which industries have the highest attrition risk?

35%

0%

Telecoms

Utilities

Media and advertising

Finance

Travel and leisure

Manufacturing

Retail

IT & Tech

Healthcare

Food industry

Public sector

Automotive

Automotive

9%

Workers in the automotive industry are the most loyal with less than one in ten saying they intend to leave in the next two years.

Telecoms

24%

Workers in telecoms are most at risk with 24% saying they ‘probably’ or ‘definitely’ will leave in the next 2 years.

Question

How does age affect attrition?

30%

10%

Under 25

25-34

35-44

45-54

55+

45+ years old

16%

Older workers are lowest attrition risk — just 16% say they intend to leave in the next 2 years.

Under 25 years old

26%

The youngest workers are most likely to leave - more than 1 in 4 under 25s say they intend to leave in the next 2 years.

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What’s driving retention?

Using Qualtrics iQ, we found the top 3 drivers of retention are:

1

Having a manager who helps manage your workload

2

The ability to try out things in your role

3

How consistently your manager acknowledges you for doing good work

Section 3

Motivation -
who looks forward to going to work?

45%

of workers say they look forward to going to work

Question

Which countries look forward to work the most?

60%

20%

US

Germany

New Zealand

Australia

UK

Malaysia

France

Singapore

United States

51%

Workers in the US are by far the most motivated to go to work with just over half saying they looked forward to work ‘always’ or ‘most of the time’.

Singapore

29%

Singapore comes bottom of the list when it comes to motivation to go to work in the morning with just 29% saying they look forward to work ‘always’ or ‘most of the time’.

Question

Which industries have the most ‘get up and go’?

60%

30%

IT & Tech

Travel and leisure

Automotive

Healthcare

Utilities

Telecoms

Finance

Manufacturing

Retail

Media and advertising

Food industry

Public sector

Travel & Leisure / IT & Tech

51%

Workers in the Travel & Leisure and IT & Tech have the greatest motivation to go to work in the morning.

Public sector

37%

Mornings are somewhat harder in the public sector where just 37% of workers look forward to going to work in the morning.

Question

How does age affect motivation?

60%

30%

Under 25

25-34

35-44

45-54

55+

55+ years old

52%

The oldest cohort in our study has the greatest desire to go to work in the morning with more than half of workers saying they looked forward to work ‘always’ or ‘most of the time.’

Under 25 years old

39%

It won’t be news to anyone with children in their teens or early 20s, but morning motivation is lowest in our youngest age group.

Section 4

Stress in the workplace

27%

of workers say they are stressed by work

Question

Which countries have the most stressed workforce?

40%

10%

US

UK

France

Australia

New Zealand

Malaysia

Germany

Singapore

Stress in the workplace appears to be fairly consistent across the board with only Germany and Singapore showing any significant difference from the mean. While workers in countries like the US and Australia are happiest and least likely to leave, it’s not correlated with workers’ perceptions of stress or overwork, as their results are the same as countries like the UK and Malaysia which show much higher levels of attrition and lower levels of job satisfaction.

Question

Which countries have the best work-life balance?

70%

20%

US

Australia

New Zealand

UK

Malaysia

Germany

Singapore

France

Stress at work is expected - it’s how you respond that counts

Considering the levels of stress are fairly consistent across the board, we wanted to see how the support companies provide differs from one country to the next. Here we see our most motivated and satisfied companies coming back to the top as workers rate their company’s support for a healthy work-life balance higher than those with lower satisfaction. The US tops the list with 62 of people saying their employer is ‘somewhat’ or ‘extremely’ supportive. In France meanwhile, despite stricter laws than most laws governing the hours employees work, when it comes to their employers themselves, workers do not rate them highly at all with just 30% saying they’re supportive of a healthy work-life balance.

When we look side by side at the answers for whether people were planning to stay in their jobs for the next two years and how supportive companies are of their work-life balance, we see a very clear trend. Those companies who provide support for a healthy balance between the two are rewarded with workers saying they’re much more likely to stay compared to those companies whose workers say they’re not supportive of work-life balance.

Question

Which industries have the most stressed workers?

40%

20%

IT & Tech

Finance

Media and advertising

Telecoms

Utilities

Retail

Manufacturing

Healthcare

Public sector

Automotive

Food industry

Travel and leisure

Food Industry / Travel & Leisure

25%

Workers in the Food Industry and Travel & Leisure have the lowest levels of stress with just 25% saying they’re stressed or overworked ‘most’ or ‘all of the time’.

Finance / IT & Tech

33%

Workers in the Finance and IT & Tech have the greatest levels of stress - 1 in 3 say they’re stressed or overworked ‘most’ or ‘all of the time’.

Question

How is stress affected by age?

40%

10%

Under 25

25-34

35-44

45-54

55+

Under 34 years old

33%

A third of workers under the age of 34 say they’re stressed or overwhelmed most or all of the time.

55+ years old

19%

Older workers show the lowest levels of stress - just 19% say they’re stressed or overwhelmed most or all of the time.

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