Seamlessly send relevant data and update tickets in Freshdesk with the Qualtrics integration. Create and update tickets using Qualtrics response data, which automatically flows to Freshdesk upon completion of a survey and other events like low satisfaction scores. Automatically trigger ticket creation in Freshdesk based on Qualtrics feedback insights.
Close the loop when customers provide experience feedback through Qualtrics and enable your customer service teams to provide fast, actionable support.
Simplify ticketing flow by automatically populating and updating tickets upon survey completion
Improve customer experience by prioritizing, categorizing and assigning tickets to the best contact
Gain deeper insight into experiences and expectations of customer base
Required License: Research Core 3+, Customer Experience 1+ or Employee Experience 1+
The integration is an add-on feature not included in the standard Qualtrics license. If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.