Integration

IVR Technology Group

Seamlessly integrate automated voice surveys over the phone into your Qualtrics account.

COST

Add-on

Request Demo

CORE EXPERIENCE

Customer Experience

CREATED BY

IVR Technology Group

IVR Technology Group seamlessly integrates advanced IVR (Interactive Voice Response) functionality into your Qualtrics account for inbound or outbound telephone surveys. Voice-based responses are often more accurate than other survey methods and are available in your Qualtrics dashboard as quickly as web-based surveys. The most common use is for post-call customer satisfaction surveys after your customer completes a call with a service representative, with open-ended responses automatically translated from speech to text. Other applications include employee surveys, certification, evaluations, consumer research, and polling.

OUTCOMES DELIVERED

  • Add the option of collecting survey data over the telephone.
  • Improve the customer service experience by collecting near-real-time input from your customers.
  • Use of the phone dramatically improves response rates over emailing surveys.

CATEGORY TAGS

Customer ExperienceIntegrations

Implement an IVR Survey

Trigger an IVR survey by transferring your caller at the end of the agent interaction to your Qualtrics CSAT survey.  Or use a custom built toll free number in your communications, sales receipts or mailings directed to your customers to call to provide feedback.

Seamless Integration

Build your questions like any other Qualtrics survey. We’ll convert your questions into voice prompts and can use your brand’s talent, or use one of our voice over professionals.

SOLUTION DETAILS

Required License: Qualtrics Developer Tool / API license

If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.

Already have the integration and looking for help? Then visit IVR Technology Group’s support at www.ivrtechgroup.com or call support 716-796-6340. IVR Technology Group is responsible for support of the integration with Qualtrics.

LANGUAGES

English

CATEGORY TAGS

Customer ExperienceIntegrations