Seamlessly create and update tickets in Zendesk with Qualtrics. Automatically send data from Qualtrics surveys to Zendesk Support in real time, ensuring timely response rates and improved ticketing flow.
Close the loop when customers provide experience feedback in a Qualtrics survey and enable your customer service team to provide fast, actionable support.
Streamline inbound ticketing process by automatically creating and updating tickets upon survey completion
Improve customer experience by closing the loop faster and help drive conversion and satisfaction
Gain deeper insight into the customer service experience
Required License: Research Core 3+, Customer Experience 1+ or Employee Experience 1+
The integration is an add-on feature not included in the standard Qualtrics license. If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.