Creating extraordinary human experiences: Claire, Head of Product, Qualtrics EX
I love solving human problems with technology. Whenever I am looking at a new career opportunity, I always ask myself “is this a big enough problem worth solving for” and “how much can it be solved with technology innovation”. Qualtrics presented me with a very big problem, which is how to create extraordinary human experiences for every organization, and that lights up my imagination and gets me energized every day.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
I was fortunate enough to be invited to attend X4, the annual customer conference, during my interview process. I was completely blown away, not just by the speaker lineup (yeah, having Oprah Winfrey, and Former President Obama was totally impressive), but more importantly, by the people interactions I had. From everyone I interacted with, I felt a strong sense of pride, ownership, and team identity. I knew there must be something special with this company. When I met my hiring manager Jay Choi, I asked “what is the end game you are aiming for.” He said “my mission is to create better managers for every organization.” That trip sealed the deal for me. I knew that was the place I wanted to be part of.
What is your favorite part of your role?
The favorite part of my job is that I get to use what we are building. My team and I are constantly discussing what we could do to improve employee experience and team effectiveness. These discussions give us inspirations for new methodologies and new product experiences to build, and then we are the guinea pig and get to try it out before anyone else does. It’s like working in a chocolate factory and getting to eat chocolate all the time.
What is your top #LifeHack?
Spend 5-10 minutes at the end of each day, writing down 3 things you are grateful for. It is enormously helpful for reflection, learning, and keeping a positive attitude.
What's a favorite moment/memory of your time at Qualtrics so far? Or an impactful moment?
People at Qualtrics bring fun into work and we don’t take ourselves too seriously. A fun experience I had was presenting our EX product vision at a sales kickoff. I had spent 3 months getting the vision demo ready, but the day before the presentation, someone said, “The product vision demo is too real. You have to tell people this is not real in a dramatic way.” So I decided to turn it into a “magic show.” I dressed up like a magician, and my colleague helped with the lighting effect, and people remembered what was shown was just “magic” and “not real.”
What 3 words would you use to describe Qualtrics to someone?
Strong culture, great people, audacious mission.
|Claire is an alumnus of Carnegie Mellon University and started her career at McKinsey. Claire is picking up baking skills and has baked more than 50 cakes since COVID started (don’t ask her how many failed).|
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