Cathy, Junior Consultant, Xccelerate, shares her QMobility experience
There comes a time in a person’s career when their current job and their long-term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay with a company clashes with a lack of access to jobs that further their career, or where a company’s thought processes about career progression inhibit that person from staying. And while there is perhaps no company that can design an employee experience that prevents the loss of incredibly talented people at every step, creating the space and direction for internal talent growth presents an opportunity for a person to maximize their impact and their growth potential where they are.
However, internal mobility opens a variety of concerns within teams, including talent gaps, diversifying and developing culture, and transition times. Balancing the absolute need to develop the talented people in a team with the inevitable impacts of an internal move means that internal mobility shouldn’t be a casual act. It is an opportunity for the development of a program that keeps employee experience at its heart. Enter Q-Mobility; the custom-designed internal mobility program meant to enable Qualtricians in their efforts to pursue fully-realized career paths. We’ve reached out to some of the Q-Mobility participants to ask them to share about their experience. Introducing Laura and her story of “Why Qualtrics: Q-Mobility Edition.”
How long have you been with Qualtrics?
How many roles have you held in total during your time with Qualtrics?
- Product Specialist
- Senior Product Specialist (Enablement Lead - training new hires)
- Junior Customer Enablement Consultant
Can you tell us the story of what inspired your most significant career move at Q?
While in the role as a Product Specialist, the part I loved most about the job (apart from the team) was helping clients use features effectively and understanding what clients were trying to achieve in order to help them resolve any technical issues that they were having. I had a manager who recognised where my strengths lay in this role and allowed me the opportunity to develop my skills. When I got promoted to my Senior Product Specialist role, I began training our new Product Specialist hires virtually. This gave me more exposure to the area of training and enablement and helped inspire my choice to move to my next role of Enablement Consultant within the Customer Success department.
Can you list the top 3 skills that helped you succeed in making the change to your new role
2: Social Skills
3: Problem Solving
Tell us about the biggest surprise and/or learning curve in your new role so far:
For me, the biggest learning curve involved working on my time management skills. I came from a role where I did not have to consider in too much detail how I would divide or organise my day - there were always tickets from customers coming in that I had to prioritise. In my new role, I had to take more responsibility for my own time management and figure out what approaches worked best for me. I tried a few different techniques until I found one that best suited my workflow and helped me feel confident and in control of my schedule.
Based on your own experience, what advice would you give around career development at Qualtrics?
I believe there are always opportunities to learn and grow in Qualtrics, both within and outside of your core role. I've found, especially in the last year, that the people in Qualtrics are always open to help guide and support you. My advice would be to take the opportunity and time to build relationships with those around you, join QGroups, find people with common interests. Don't underestimate the value of listening and learning from others and their experiences.
|Cathy is an alumnus of Maynooth University, Griffith College, and University College Dublin and started her career at Qualtrics.|
September 1, 2021