Ryan, Technical Account Manager, on his move from the mountains to the city
What is your 'why'? Why do you do what you do?
I do what I do because I believe that we are enabling companies to make the necessary changes to drive real impact. Without the technical aspect, none of the clients I work with would know where their customers and employees would like to see changes made. Secondly, I do what I do because it allows me to work with incredible people, both internally at Qualtrics and with clients.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
I kind of randomly found Qualtrics at a STEM career fair my senior year of college. After the event I started diving into what Qualtrics was doing and the more time I spent looking into them the more convinced I was that I had to work here. By that evening I knew Qualtrics was where I wanted to work.
What does your day look like?
My day to day consists of meetings both internally with TAMs and employees from other departments, and externally with many clients. Between calls I'm typically troubleshooting and diving into questions from calls and proactively looking into solutions for future calls.
What is your favorite part of your role?
My favorite part is knowing that I have the rest of the TAM organization behind me. The team is incredibly helpful and they are a blast to work with!
If you are not originally from Chicago, can you tell us your story of moving there?
I'm originally from Parker, Colorado, just south of Denver, and moved to Utah when I was in Quni. Utah was a perfect fit because it allowed me to have the mountains even closer than I did in Colorado. After my first year I got the chance to join our Chicago team and jumped on the opportunity to live in a bustling city. The city life is something that I had never experienced before and I thought would be a good personal growth opportunity. I love it here, specifically all of the amazing food!
What are your aspirations in your life and career?
In life I'd love to eventually move to more of a people manager role. I think helping people in their everyday life and helping them achieve their career goals sounds incredibly fulfilling.
What's a favorite memory of your time at Qualtrics so far?
Once working in Chicago, there was an enterprise services summit that all of the TAMs attended in Provo. It was great to see all of the North America TAMs come together in one place and see all that we had done and more importantly all that we are looking to do in the future!
How do you feel you've been able to apply what you studied in school to your career?
As a biochemistry major, I didn't think there would be much overlap when starting to work at Qualtrics, however I've learned there are many ways that the skills I used to succeed in school also allow me to excel at work. For example, being able to manage my time well, problem solve after hitting many dead ends, and working in a group to hear ideas other than your own to help solve problems!
What's a myth about your job that you'd like to bust?
Being a TAM is not being customer support. Yes we help fight fire where necessary, but are doing so much more for our clients.
|Ryan Fleischer is an alumnus of the University of Colorado Boulder and started his career at Qualtrics. He’s a huge Colorado Avalanche fan|