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I'm fulfilled by helping people! In business that means putting people at the center of my decisions and how I operate. In turn, I'm motivated and inspired by the many incredible people I work with. I believe if you treat people the way you would want to be treated things usually have a positive outcome/result. The people I'm most fulfilled by serving are my family! I want to provide for them, not just monetarily, but in the time I spend with them and being active in their lives by making memories with them.
Experience management is about people. People are behind the motivation to close experience gaps. Enterprise sales is a team sport, meaning we need and depend on several organizations to deliver a phenomenal outcome for customers. As such I'm fulfilled by working with multiple teams here at Qualtrics to deliver the best experience possible. I'm grateful and inspired by the amazing people at this company and learn so much from the individuals on the teams I manage and work with.
What attracted you to Qualtrics in the first place?
I grew up with aspirations to be a surgeon, believe it or not. As I was getting ready to take the MCAT exam, I realized I was not passionate about the medical field. I had to start from scratch at what got me excited and how I would shape my life. My father gave me some great advice which was to "get some sales experience, because regardless of your field you'll need to sell something, be it an idea, a product, etc). I decided to audit a sales management course in college and Qualtrics held a recruiting event on one of the first days.
You've been here for a while now, so, why is it still Qualtrics for you? How has Qualtrics lived up to your expectations? How has it been different?
People ask me this question a lot as I am in my 13th year at Q. My answer is twofold:
- The people. They are good, they challenge you to be your best, they support you, they tell you how you can be better, and they let you make mistakes and learn from them.
- Qualtrics stretches me every day. Said differently, I'm exposed to new challenges, problems, and opportunities daily which lets me continually develop skills, use new muscles, and grow personally and professionally.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
In the early, early Qualtrics days, I actually stepped away from Qualtrics for a different opportunity. Classic "grass is greener" scenario. Going through that was the best reinforcement Qualtrics is a special place with special people. So I wish I could have learned that lesson differently, but it unlocked for me/brought into focus that Qualtrics was unique. I've been back for over 10 years now and have had the good fortune of holding many roles and managing a variety of teams within the sales organization.
What is your favorite part of your role?
People - nothing is more energizing than speaking with customers, potential customers, and hearing what they are solving for and discussing how Qualtrics can help. These are the biggest brands in the world and interacting with these brands the teams within them is amazing! Equally energizing are the incredible sales professionals here at Qualtrics. I care deeply about each one of them and doing all I can to enable them to be successful and realize their aspirations. I want to be in the fox hole with these people and see the view from where they are. It makes me a better leader.
What made you want to get into sales?
I didn't grow up wanting to be in sales. I fell into sales accidentally and found it incredibly satisfying because it puts you in the action.
Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.
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Ryan Jackson is an alumnus of BYU, Utah State University, and started his career at Qualtrics. Ryan can eat more Sushi than most humans and is an avid pickleball player. |
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