Voice of the Customer Technology of the Future | Qualtrics

Qualtrics vocalize

Welcome to the future of VoC

  • The world’s leading insight platform
  • Flexible dashboards for every role
  • Dynamic case management to take action
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Customer centricity meets software simplicity

Capture your customers’ voice

Online surveys have never been easier. Qualtrics Research Suite software makes it easy to master customer insights. These insights drive strategy and are used to anticipate the needs of customers. And with happy customers, everyone wins.

Analyze trends and insights

A true voice of the customer platform allows you to make sense of what’s going on in your business. With configurable dashboards for every role and relevant insights for the right people to see, it’s easier than ever to zoom in to the individual customer and zoom out to see the big picture.

Deliver ahead of expectations

Take action to improve now, while driving lasting improvements over time. Create automatic actions and alerts based on location, responses, behaviors, department, role, and more. Want to loop in the right stakeholders automatically based on the feedback received? You can do that too.

Proven expertise

Technology set up and flexibility to make changes yourself

Our experts will setup a world-class voice of the customer program that you, your boss and your customers will be proud of.

Do-it-yourself or white-glove service from our in-house experts. Why choose when you can have both? When you partner with Qualtrics, you get a dedicated team of industry and VoC experts who are with you every step of the way. Hands-on or hands-off, you choose and we’ll be there to support you.

Real-time reporting

Make the right decisions with confidence

As simple as it gets to setup and smart enough to fit in with your existing systems, Qualtrics Vocalize meets at the crossroads of simplicity and sophistication. Want to make changes yourself? With Qualtrics, flexibility is included – you can configure and make adjustments on the fly in just a few simple clicks.

Everything you need to master voice of the customer, plus:

Text Analytics

Advanced Website Targeting

Bain Certified NPS®

Mobile, Offline, &
SMS Surveys

Benchmarking & Competitive Intelligence

And much more...