With an English Literature degree from Loughborough University under his belt, Harry’s career has been all things content related ever since. He now spends his time helping Qualtrics tell the Experience Management story, showing the value that it brings to brands and most importantly, their customers.
Articles written by Harry Gough
Qualitative vs Quantitative Research: What is it and when should you use It?
Qualitative and Quantitative research are established and effective ways of collecting data. Learn when to use them, when not to - and how they can help you to reach your research goals Firstly, it...
8 min read
Democratizing data: How Stanford's JD Schramm creates stories that matter
JD Schramm, a lecturer at Stanford Graduate School of Business, finds market research fascinating. Why? Not because of the data itself, but because of the opportunities that arise from it. As a practi...
4 min read
10 brand and marketing conferences you should attend in 2020
As brands strive to meet the needs of their consumers in an ever-changing world, the best strategy to help marketers do so can be up for debate. One of the best ways to stay at the forefront, understa...
12 min read
The top product management & research conferences to attend in 2020
Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. As the competition increases, products must be developed in record time and meet consumer ne...
9 min read
The top HR Conferences for 2020
The human resources function is changing at a seemingly supersonic pace. From what was once a back–office function, HR has evolved to a strategic position in charge of managing the full employee exp...
19 min read
The top customer experience (CX) conferences for 2020
As a customer experience professional, you see first hand that the industry is ever-changing and the need to keep up with the latest trends to stay relevant. Customer experience conferences are a g...
9 min read
25 reasons why Customer Service is vital in 2020
Consumers today expect a great experience and how you deliver customer service is at the heart of it. Brands that meet their consumers’ needs are setting themselves up for success; they’ll improve...
5 min read
How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts
The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with...
By Liesl Nielsen
How to interpret results from your Remote + On-site Work Pulse
The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. D...
By Amanda Wowk
Three phases for heading back to business
Originally published on Forbes.com I’ve studied human behavior for decades, examining how peopl...
By Bruce Temkin