With an English Literature degree from Loughborough University under his belt, Harry’s career has been all things content related ever since. He now spends his time helping Qualtrics tell the Experience Management story, showing the value that it brings to brands and most importantly, their customers.
Articles written by Harry Gough
Democratizing data: How Stanford's JD Schramm creates stories that matter
JD Schramm, a lecturer at Stanford Graduate School of Business, finds market research fascinating. Why? Not because of the data itself, but because of the opportunities that arise from it. As a practi...
4 min read
10 brand and marketing conferences you should attend in 2020
As brands strive to meet the needs of their consumers in an ever-changing world, the best strategy to help marketers do so can be up for debate. One of the best ways to stay at the forefront, understa...
12 min read
The top product management & research conferences to attend in 2020
Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. As the competition increases, products must be developed in record time and meet consumer ne...
9 min read
The top HR Conferences for 2020
The human resources function is changing at a seemingly supersonic pace. From what was once a back–office function, HR has evolved to a strategic position in charge of managing the full employee exp...
19 min read
The top customer experience (CX) conferences for 2020
As a customer experience professional, you see first hand that the industry is ever-changing and the need to keep up with the latest trends to stay relevant. Customer experience conferences are a g...
9 min read
25 reasons why Customer Service is vital in 2020
Consumers today expect a great experience and how you deliver customer service is at the heart of it. Brands that meet their consumers’ needs are setting themselves up for success; they’ll improve...
5 min read
The breakthrough moments that defined CX in 2019 and are shaping 2020
Another year has passed, and it’s yet another year where customer experience has evolved at a cons...
By Jack Davies
New research: Understanding world issues through the experiences of those who are living them
This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Econo...
By Steven Snell
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin