Articles written by Jack Davies
React fast, and focus on people — how the tech and telecoms industries can step up to the plate during the coronavirus pandemic
As organizations around the world shift how they operate in response to the coronavirus (COVID-19) pandemic, the tech industry is playing its part with innovations on everything from product, to prici...
9 min read
Conducting market research — when and why you should outsource
Looking to outsource your market research? Check out our guide to when, why, and how to conduct market research with an outsourced vendor Market research lies at the heart of some of the most impor...
8 min read
For the 234th time... why contact center silos mean frustrated customers
Frustrating contact center experiences like explaining your issue over and over again, or being handed from agent to agent are usually caused by data silos. Find out how a few simple changes to your s...
6 min read
Must-see market research sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the...
9 min read
Must-see education sessions at X4 2020
It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Check out our guide to the must-see sessions for education professionals at X4. There’s stories...
8 min read
Must-see product experience sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for product teams at this year’s X4. There’s ev...
8 min read
Must-see government and public sector sessions at X4 2020
It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Check out our guide to the must-see sessions for government and public sector organizations at X4...
8 min read
Must-see healthcare sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for healthcare organizations at X4. There’re stor...
7 min read
21 must-see employee experience (EX) sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. Hear ...
9 min read
The must-see customer experience sessions at X4 2020
It’s the biggest Experience Management event on the planet, so there’s something for everyone. Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the m...
10 min read
29 must-see sessions at X4 2020
It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 from the most inspirational sto...
10 min read
The breakthrough moments that defined CX in 2019 and are shaping 2020
Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and more companies expand their CX programs to bring in more channe...
8 min read
Introducing the new way to turn Facebook Messenger chats into breakthrough customer insights
Facebook Messenger is one of the most popular ways to talk to brands with 67% of consumers saying they intend to use it to interact with companies they buy from. Now, you can turn those conversations ...
3 min read
Experience Utah’s iconic ski slopes at X4 2020
There’s nothing better after 3 days of inspiration, learning and networking at X4 than pulling on your boots and taking to Utah’s world-class ski resorts. We’ve negotiated some amazing rates for...
3 min read
6 of the best breakthroughs of 2019
From upsetting Wall Street to ethical eating – here are some of the best breakthrough brands of the past year... Meat-free in the mainstream Whether inspired by Netflix documentaries or by Climate...
6 min read
