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Meena Toor

Author Bio

Meena is a content consultant, with a background in journalism and digital marketing. She is passionate about exploring storytelling and the customer journey in a customer-centric, digital world.

Articles attributed to Meena Toor

5 power of persuasion techniques to use immediately at work

Consider these tips on enhancing your power of persuasion to influence behavior successfully with your peers and seniors, and use our 5 power of persuasion techniques to convince people immediately in...

By Meena Toor

Look beyond mystery shopping to improve your customer experience

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a pers...

By Meena Toor

Guest experience: Trends, tips & Best practices for 2022

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest exp...

By Meena Toor

What is acquiescence bias and how can you stop it?

Acquiescence bias is a real issue in survey research. Learn how you can spot it using our examples and read our 5 top tips to avoid it. eBook Download: Start designing survey questions that drive r...

By Meena Toor

How to get the insights you need with an online suggestion box

Online suggestion boxes are an always-on approach to gathering honest opinions about products and services. Read on to find out how you can start using one today to collect questions, ideas, comments,...

By Meena Toor

Featured Posts

Qualtrics' commitment to secure and private AI

In today’s experience economy, understanding your audience is crucial to creating personalized experiences at scale, fostering stronger customer connections, higher satisfaction and loyalty. Qua...

By Niranj Srinivasan

4 takeaways for government leaders from X4 2024

Government agencies often struggle to prioritize improvements that will make the most impact on the experience for customers and employees. At this year’s X4, we heard from various government leader...

By Qualtrics

X4 London 2024: The power of humanised intelligence

On June 6, 2024, 1,500 XM leaders arrived at London’s Barbican Centre for a day of inspirational keynotes, action-oriented breakouts from adidas, Hilton, Nestlé and more, and the latest, cutting-ed...

By Aaron Carpenter

Qualtrics named a Leader in Forrester Customer Journey Orchestration Platforms Wave

The Forrester WaveTM: Customer Journey Orchestration Platforms, Q2 2024 has been published, and we’re proud to reveal that Qualtrics has been named a Leader among top vendors in the CJO market! I...

By Qualtrics