XM Knowledge Base
Rachad Davis
Author Bio
Rachad is an experienced and highly skilled content specialist with a passion for storytelling. With an extensive background that includes stints in the public and private sector, Rachad spends his time at Qualtrics bringing customer stories to life and championing all things Experience Management.
Articles attributed to Rachad Davis
New innovations for the XM Platform showcased at X4 2024
At X4® 2024, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and break down how organizations can deliver human-like experiences tha...
By Rachad Davis
X4 2024: Reimagining human experiences with AI
Day 2 of X4® 2024 followed up on a dynamic opening day and included Qualtrics’ President of Product and Services, Brad Anderson, NBA Hall of Famer Dwyane Wade, New York Times best-selling author Mo...
By Rachad Davis
X4 2024: Humanized Intelligence
The first day of X4® 2024 saw thousands of XM leaders come together to experience inspirational keynotes, practical breakout sessions from the world’s biggest brands, and new innovations launched ...
By Rachad Davis
Turning reactive CX into proactive CX
For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...
By Rachad Davis
Patient-centric innovation isn’t a numbers game - it’s a people game
As companies tweak processes to fit in today's digital age, healthcare organizations have followed suit as patients have grown accustomed to rapid, convenient services in other areas of their lives. B...
By Rachad Davis