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Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level. Three new suites wi...

By Qualtrics

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Topics

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the breakthrough brands turning customers into fans.

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

Conversational AI: Exploring the future of experience management

Natural language processing, generative LLMs and virtual assistants… What do these industry buzzwords have in common? They all come under the umbrella of conversational AI – the process of turning...

By Adam Bunker, James Skay

SEE MORE CX STORIES

Employee Experience

Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists

A timeline of the gender pay gap in the United States

Is the gender pay gap real? Although the pay gap has gotten slightly better over the past several decades, the gender pay gap is real, and past legislation has only done so much to minimize it. The Eq...

By Qualtrics

6 effective employee engagement programs

Employee engagement initiatives benefit everyone - from the CEO to the shop floor. Here are 6 surprising ones to help your employees feel valued. Picture for a moment your ‘perfect’ job – a h...

By Dr. Vanessa Kowollik, Ruth D'Alessandro

SEE MORE EX STORIES

Brand Experience

Get the latest advice and best practices from our brand experience experts and see the stories behind some of the world’s most iconic brands.

Understanding share of search and what it means for your business

Share of search might be a newer term being used in market research, but it’s a powerful tool for understanding your business’ position in comparison to your competitors. Learn how to measure and ...

By David Dungan, Rosemin Anderson

The 4 market research trends redefining insights in 2024

3,000+ researchers. 14 countries. And 4 key market research trends shaping the new year. Welcome to the 2024 research trends: The year AI-fueled innovation takes research to new heights. Market res...

By Ali Henriques

SEE MORE BX STORIES

Product Experience

Uncover the stories behind the world’s biggest product breakthroughs and get the latest advice and news from our product experience experts

The 4 market research trends redefining insights in 2024

By Ali Henriques

Continuing our journey to make experience management accessible for all

Today, we celebrate Global Accessibility Awareness Day, a day to raise awareness and advocate for inclusion for people of all abilities. Learn more about our accessibility principles, recent announcem...

By Scott Fynn

SEE MORE PX STORIES

Qualtrics Life

Dive into the Qualtrics Employee Experience and discover our stories

Go-To-Market Feature: Customer Operations

At the core of Qualtrics' Customer Operations is a promise: delivering not only solutions but also delight to every customer we serve. Our Product Specialists have a major ...

By Qualtrics Life

Go-To-Market Feature: Professional Services

In the bustling marketplace of today, just about every business will tell you they're "putting the customer first." Yet, here at Qualtrics, we don't just put the customer f...

By Qualtrics Life

See More Qualtrics Life Stories

XM Institute

NPS Starts to Stabilize in the Wake of the Pandemic

In this blog post, we examine the average Net Promoter Score (NPS) of 22 industries and compare these results to previous years. This data is based on our U.S. Consumer Study,...

By XM Institute

Experience Management Trends, 2024

We asked hundreds XM professionals about their planned XM investments, 2024 employee and customer experience priorities, and expected future usage of XM technologies....

By XM Institute

See More XM Institute Stories

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Latest Articles

April 4, 2024

Company News

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

3 key ways AI can help drive human-centered government

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

Topics

Customer Experience

Turning reactive CX into proactive CX

Conversational AI: Exploring the future of experience management

Employee Experience

A timeline of the gender pay gap in the United States

6 effective employee engagement programs

Brand Experience

Understanding share of search and what it means for your business

The 4 market research trends redefining insights in 2024

Product Experience

The 4 market research trends redefining insights in 2024

Continuing our journey to make experience management accessible for all

Qualtrics Life

Go-To-Market Feature: Customer Operations

Go-To-Market Feature: Professional Services

XM Institute

NPS Starts to Stabilize in the Wake of the Pandemic

Experience Management Trends, 2024

Subscribe to the Experience Matters blog

Latest Articles

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

A timeline of the gender pay gap in the United States

Turning reactive CX into proactive CX

Conversational AI: Exploring the future of experience management

Understanding share of search and what it means for your business

6 effective employee engagement programs

3 key ways AI can help drive human-centered government

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

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