7 ways to make your student course evaluations more effective
Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while imp...
By Karla Fisher
The power of feedback: Why 360 matters
Everyone is familiar with the phrase “people don’t leave companies, they leave managers.” In the light of recent events we’ve stopped to examine it– and ask: what is it exactly about the man...
By Somya Mathur
Five Shifts for Building a Dynamic, Always-On Relationship Program
Despite being central to an organization’s customer experience (CX) efforts, most relationship programs remain stuck in the past. To address the needs of modern customers, organizations need to evol...
By Isabelle Zdatny
Is NPS a Good Global CX Metric?
Net Promoter® Score (NPS®) is one of the most popular customer experience (CX) metrics. When used appropriately and in the right environments, it can be extremely valuable in helping organizations p...
By Bruce Temkin
What is experience design?
How can you put people at the heart of your design decisions to elicit an emotional response about your products, services, brand, or workplace? Our guide to experience design will help you understand...
By Qualtrics
Four Categories of CX and EX Alignment
As the employee engagement virtuous cycle points out, there’s a critical link between employee experience (EX) and customer experience (CX). Organizations need great EX to sustain great CX. As Exper...
By Aimee Lucas, Benjamin Granger
Thank you, ‘bureaucrats’!
When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined force...
By Sydney Heimbrock
How to Find and Fight Bias in Your X-Data
Whether managing teams, measuring performance, evaluating opportunities, or deciding where to expand, identifying and tracking the right metrics is an essential part of an Experience Management (XM) p...
By Luke Williams, Moira Dorsey
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