Enterprise Survey Software
Better insights drive better results for enterprises
Make it easier and faster for everyone in your organization to uncover experience insights with the world’s leading enterprise survey platform. Trusted by more than 13,000 of the world’s biggest brands and 85% of the Fortune 100, your entire organization can get unrivaled research power, all while complying with internal and external data collection regulations.
One platform for all your experience data
Made to be smart, designed to be easy. From customer insights to market segmentation to concept testing, Qualtrics Enterprise Survey
software provides a single, easy to use solution for all your experience data.
Get up and running fastEasily collect, analyze, and act on enterprise survey data across hundreds of use cases with zero learning curve so your teams can get up and running in no time. Plus, custom login experiences help organizations create onboarding and communications experiences that meet their unique needs.
Enable professional-grade research everywhereProvide everyone with expert validated methodology for 40+ different research projects. XM Solutions are validated, pre-built projects for customer, brand, product, and employee experience all available within the platform.
Get feedback from anywhereCollect real-time, solicited and unsolicited customer feedback from 125+ sources, including inbound and outbound calls, IVR surveys, voice-activated devices, website FAQs, chatbots, social messengers, and more.
Centralize feedbackMultiple teams and projects? No problem. Break down data silos and bring all your feedback data onto one platform.
Improve data qualityBuild a system of record for every piece of feedback from every respondent, across every channel. Know when to survey and when not to, ensure high engagement rates and improve the quality of your insights for better results.
Analyze insights with easeLearn from every interaction with customer panels, targeted research, smart segmentation, and predictive analytics.
One system of action for your entire organization
Workflows for any use caseDeliver automatic notifications to the right people, raise tickets automatically and close experience gaps immediately.
Always up to dateXM Automated Actions works across brand tracking and product feedback to customer and employee experience.
Drive efficiency through automationWhether it’s a ticket to your support team or recommended actions, XM Automated Actions does the hard work so your teams can focus on delivering results.
Maximize experience insights
Boost response ratesBoost response rates of your enterprise surveys and ensure every survey delivers the highest-quality data with ExpertReview, powered by advanced artificial intelligence and machine learning.
Integrate into existing systemsReach your audience by seamlessly integrating your enterprise surveys into your existing systems like Salesforce, Marketo, Adobe and many more.
Intelligent discovery and analysisDiscover insights faster than ever through real-time analytics and intelligence features, and maximize their impact with iQ, our predictive analytics platform that sends recommended actions to the right teams for maximum impact.
Org-wide respondent management
- Personalize the experience at scale based on segment, individual preferences, and more with the complete customer history at your fingertips
- Auto-sync contacts, manage duplicates and opt-outs, and control contact frequency where needed at the click of a button, so now any user can uncover insights with confidence
- Send the right research to the right audience. End the waste and frustration of unfocused sampling and recruiting
- Ensure peace of mind with enterprise-grade security, privacy, monitoring, and data access controls that keep all information safe and secure
- Easily comply with GDPR and CCPA erasure requests with simple one-touch deletion
- Keep your data protected by easily enforcing sensitive data policies, and create additional layers of encryption through data isolation
- Prevent unauthorized personally identifiable data (PII) data collection automatically. ExpertReview Compliance Assist alerts users when they ask sensitive survey questions, warns respondents if they are about to submit it, and redacts any PII so that no one ever sees it
- Track product usage and generate reports to help with internal usage tracking, billing and cost management