Dynamic Closed-Loop Follow-Up

Qualtrics Dynamic Closed-Loop Follow-Up enables you to quickly resolve customer issues at scale using automated ticketing and personalized, role-based dashboards.

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Start-ups to global enterprises rely on Qualtrics Closed-Loop Follow-Up to enable successful customer interactions at scale.

We could show you how GE, Liberty Mutual, Travelers, Vivint, JetBlue, and others close the loop with hundreds of thousands of customers everyday, but we want to take you behind-the-scenes into how teams at Qualtrics have ruggedly tested Closed-Loop Follow-Up to improve the customer experience at every touchpoint.

“Our challenges were lack of consistent, actionable customer feedback that could be shared throughout the business. To solve that, we set up a business-wide VOC program with Qualtrics integrated into Salesforce.com. We use Qualtrics for customer feedback to close the loop at many transactional touchpoints across the customer journey, and to inform and refine our product development, which has led to customer conversion increases of up to 30%.”

Mike Wayner, GE Digital

“We transitioned to Qualtrics and implemented an automated post-transaction survey to collect feedback from customers after they close a loan with Regions Bank. It’s integrated with Salesforce.com and gives us valuable feedback that our relationship managers use to close the loop in real time, identify opportunities to improve the loan process, and build stronger relationships with our Business Banking clients.”

Craig Tankersley, Regions Bank

Turn unresolved customer issues into brand-strengthening customer experiences

Never let customer issues fall through the cracks again

Companies lose more than $83 billion annually due to attrition caused by poor customer experiences. Whether you’ve been doing customer experience management for years or you’re just starting to think about it, you may have a lot of questions on how to continuously improve your program:

  • How do you close the loop and ensure that customer issues get resolved quickly?
  • How do you automate follow-up actions and integrate your customer experience into your existing infrastructure and processes?
  • How do you ensure your most important customers get to the top of the list?
  • How do you easily adapt your program to your changing environment?

Qualtrics Dynamic Closed-Loop Follow-Up enables you to track every issue to resolution using personalized role-based dashboards and ticketing. Qualtrics gives you the ability to easily check the pulse of your customer tickets and create automated actions to respond to feedback at scale.

Turn your customer experience program into a competitive advantage

In a highly competitive market, your company can’t afford to have a poor customer experience. With more ways to publicly vent than ever, customers expect the best treatment. Fortunately, Qualtrics makes it easy to get a dynamic customer experience program up and running quickly, giving you more time to focus on building your business. Qualtrics Dynamic Closed-Loop Follow-up doesn’t require complex implementation, lengthy turnaround times for program adjustments, or high fees that other CX providers demand. With Qualtrics, you can quickly automate your CX program, saving time, money, and headaches.

Qualtrics Dynamic Closed-Loop Follow-up – The system you want, at the scale you need

With a dynamic feedback platform that allows you to quickly and easily close the loop, your days of waiting months to see results are over. Need to quickly check the status of your top 10 customers? Qualtrics’ intuitive drag-and-drop dashboards make it simple. Need to add a new user or store location? Don’t wait weeks or months for someone else to change your dashboard—make changes on the fly with a simple drag-and-drop interface.

Qualtrics Dynamic Closed Loop Follow-up Lets You:

  • 1

    Automatically identify and prioritize customer issues based on factors such as customer satisfaction scores or keywords in text fields.

  • 2

    Trigger real-time notifications of pressing issues to frontline staff, empowering one-to-one interactions.

  • 3

    Give managers visibility so they can track issues through resolution and monitor progress toward organizational targets.

  • 4

    Escalate and reassign tickets, or create sub-tickets, if a customer issue affects more than a single individual.

  • 5

    Seamlessly and flexibly integrate ticketing with existing systems to fit how you operate.

  • 6

    Make changes to surveys, dashboards, and follow-up actions instantly and without extra cost.