Integration
Quantum Metric
Get clearer insights from your customer feedback and quantify total impact in one click with the Quantum Metric integration.
CORE EXPERIENCE
Customer Experience
CREATED BY
Quantum Metric
Detailed Customer Insights from Start to Finish
Leading brands deliver great digital experiences, and measure the business impact of their digital and data initiatives. Get clearer insights from your Voice of Customer data with the Quantum Metric integration. As your VoC tools establish an open line of communication between your brand and your customers, it’s crucial you interpret their feedback correctly and connect those insights with the corresponding actions. Quickly and simply unveil the context behind customer feedback so that you understand the friction customers encountered, where it occurred, and — with one click — how many others it affected.
OUTCOMES DELIVERED
- Micro and Macro Customer Visibility – understand exactly what customers experienced
- Transform Feedback into Action – see the details, context, and decide the right next steps to take
- Every Experience Captured – captures 100% of sessions, allowing you to quantify any behavior that an individual feedback respondent exhibits
CATEGORY TAGS
Customer ExperienceIntegrationsXM Platform
Understand the underlying meaning behind feedback
Feedback can be difficult to decipher and understanding the root cause is often a tedious guessing game, where you spend time working to interpret, properly assign and action on customer feedback. With a one-click tie-in to pixel perfect session replay across web and native, you can eliminate all of the guesswork.
Lookalike modeling takes the guesswork out of quantification
One of the biggest challenges with feedback is understanding whether individual responses are part of a trend or are isolated incidents. Quantum Metric’s out-of-the-box “see more like this” capability allows you to quantify any behavior witnessed in a recording to understand its prevalence and impact on business objectives like conversion and AOV.
Integration Instructions: Documentation can be found here (login required), please contact your Quantum Metric Customer Success Engineer if you have any questions
Additional Resources
SOLUTION DETAILS
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and looking for help? Reach out to your Account Manager or CSM or reach out to Quantum Metric support: hi@quantummetric.comc
LANGUAGES
English