Sophie, Technical Account Manager, Animal Lover, Skier
What is your “why” and how does Qualtrics connect with it?
I was very cautious when picking the company where I wanted to start my career. I was looking for a company that offered personal and career growth, a place I felt comfortable voicing my opinions and beliefs, as well as a place that supported a healthy work/life balance. It was definitely hard to find a company that offered all three, but then I found Qualtrics!
What attracted you to Qualtrics in the first place?
The Product Specialist role. I liked that it offered a way to get extensive customer facing experience, while training me to be an expert in the tool - increasing my chances of getting hired in a different department at Qualtrics after the year was up. I also liked that it offered Career Action Planning with my manager, as I wasn't sure exactly what I wanted my career path to be.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
It was when I came to the Provo office before I accepted my offer. I loved the start-up feel to it, the gardens that encouraged employees to walk or work outside during the day, and everyone I met was so welcoming and interesting to talk to.
What does your day look like?
As a Technical Account Manager, I work with our enterprise clients to increase their product usage and achieve higher value realization. Every day is different depending on my clients needs, but typical tasks include finding in-product workarounds to a client ask, proposing and demoing new features to implement, and working with engineering and product teams as a client liaison. I love working with clients to understand their typical tasks and then finding a way to automate or streamline those in the Qualtrics platform. Getting the client "WOW" moment is the best feeling.
If you are not originally from Utah can you tell us your story of moving there?
I grew up in Providence, Rhode Island! I grew up skiing in Vermont, and have always been a fan of the outdoors. When looking for jobs after college, I was looking specifically in Colorado and Utah to be closer to ski mountains and national parks. I found Qualtrics, applied through LinkedIn and the rest is history.
What has surprised you most about working at Qualtrics?
The company culture we have retained despite our fast growth. I still feel fully comfortable reaching out to employees multiple levels above me for both work related asks, but also personal growth conversations. The amount of mentorship I have gotten organically has been pleasantly surprising.
How do you feel you've been able to apply what you studied at school to your career?
I studied Animal Science - which I would normally say is not related to the work I do at all. However, my ability to think critically and troubleshoot issues definitely stems from my college studies.
|Sophie Harlam is an alumna of Cornell University and started her career at Qualtrics. She competed heavily in Equestrian growing up, as well as on her varsity team in college!|