Tom, XM Scientist, talks about understanding behavior through XM Science
I became involved in XM Science through an overwhelming desire to understand why people behave the way they do. I really enjoy trying to understand what people value and how those values drive their behavior. I think of my purpose as teaching companies how to make more money by treating their customers and employees better.
What attracted you to Qualtrics in the first place?
I attended an X4 event and was amazed by the commitment of Qualtrics employees and their belief in XM.
What does your day look like?
I am up at 5:30 to exercise, eat, and make my way to my home office by 8:00 am. Usually, between 8 and 6 I am at my desk, but I try to take a couple of breaks to go for short walks and clear my head each day. Then comes dinner with my family and various activities depending on the season in MN.
What is your favorite part of your role?
I really enjoy helping clients think through complex problems and seeing them move their businesses forward.
Any tips for someone who is considering a role at Qualtrics?
Qualtrics, like all companies, is run on relationships. Take the time to get to know people and try to maintain a large and interesting network.
|Tom is an alumnus of Penn State (MS) and St. John's University (BS) and he started his career at National Research Institute. Tom has walked on the Great Wall of China in the snow, gotten lost in a Turkish Bazaar, slept on a park bench in Brasilia, and on one memorable occasion found himself in an armored SUV racing the wrong way down a highway in Caracas.|