Why Amazon is a leader in customer experience
Amazon Prime day is upon us once more, and as the world’s biggest online retailer looks set to sell more products than ever before, it’s important to remember what got Amazon where they are - no, ...
By Chelsea Hunersen
5 ways to improve your customer service experience
Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. In a Deloitte research study, customers who enjoy posi...
By Diana Kaemingk
Think you're sending too many surveys? How to avoid survey fatigue.
We get a lot of questions at Qualtrics about survey fatigue — it’s a common story, you’re getting great insights from your customer surveys, you want more, so you send more surveys. All of a sud...
By Jack Davies
10 videos all customer experience professionals should watch
Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’...
By Campbell George
Why digital transformation for healthcare isn’t about technology
Digital transformation in healthcare is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers, and regulators. The results a...
By Patty Riskind
6 companies who provide the best experience on social media (and why)
In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. According to a case study by T...
By Diana Kaemingk
Bringing together the most powerful X and O systems for world-class CX
Qualtrics and SAP Introduce Four CustomerXM Solutions to SAP C/4HANA The experience economy has changed the way businesses compete - it’s not just about products and services anymore. It’s abo...
By Webb Stevens
5 ways to build better government with citizen feedback
You probably know it’s important to collect citizen feedback on government services, but have you ever thought about all the ways and places you could do it? Just as importantly, do you know how ...
By Stephanie Thum
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