2.5 Billion Employees Aren’t Trying Their Hardest
XM Institute is often asked to provide data about the impact of different areas of Experience Management. So we decided to dig into our recent global consumer study, which included more than 22,000 em...
Establishing an EX Center of Excellence to Drive HR Impact
Many organizations have some employee listening projects underway, but these efforts tend to be decentralized and forfeit the full potential of strategic employee experience (EX) management. In an eff...
By Cecelia Herbert, Isabelle Zdatny
The X4 2023 guide to skiing around Salt Lake City
Salt Lake City is not only home to the incredible X4 Summit, but at 4,000+ feet above sea level, it offers some of the greatest skiing in the world. Here’s your guide to hitting the slopes while in ...
By Catherine Thurtle
Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees
While building a successful, sustainable customer experience (CX) program is never easy, business-to-business (B2B) firms must contend with unique environmental complexities – such as multiple custo...
By Isabelle Zdatny, Moira Dorsey
Introducing 2023, The Year of Empathy
Let’s face it, everyone can use more empathy. We need to improve how we collectively treat customers, patients, visitors, members, employees, colleagues, partners, friends, family members, and even ...
By Cecelia Herbert, Isabelle Zdatny
What's new? XM Discover + Social Connect product updates
The latest updates to our data connectors, conversational analytics and digital experience capabilities in XM Discover enable you to stay one step ahead of your competition to understand what customer...
By Qualtrics
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
In a recent global study of more than 33,000 people across 29 countries and 20 industries, Qualtrics XM Institute examined how consumers respond to a bad experience. The impact differs across industri...
By Bruce Temkin
Statistical analysis software: your complete guide to getting started
Having access to huge amounts of data presents almost unlimited possibilities for businesses looking to understand everything from business and marketing performance to customer sentiment and desires ...
By Qualtrics
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