XM Knowledge Base
How one of Asia’s leading communications technology companies is rethinking the employee experience
Steve Bennetts, EX Solutions & Strategy Like every organization across the world right now, Singtel - one of Asia’s leading communications technology companies - in designing new wo...
By Qualtrics
Back to school study: Parents weigh in on the right balance between quality education and safety
Parents are sending their kids back to school for the second time during a global pandemic, but back to school does not mean back to normal. As Delta variant cases surge, especially among children, a ...
By Qualtrics
5 soft skills managers need to lead hybrid teams
Managers play a major role in employees' engagement and likelihood to stay. As organizations look to design a new way of working, these are the skills managers need to lead in a hybrid work environmen...
By Qualtrics
Standing up to the toughest security requirements
With digital now being the default way of doing business, the security of customer and employee data is more important than ever. At Qualtrics, we’re continuously improving and expanding our securit...
By John Thimsen
7 ways to make your student course evaluations more effective
Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while imp...
By Karla Fisher
Moving from employee engagement to employee experience: 5 lessons from one of Asia’s leading banks
The concept of employee engagement has been around for several decades now. Many companies use annual employee surveys to gauge how connected their people feel towards the workplace, but few go beyond...
By Vikas Verma
Quest Diagnostics: Empowering patients through experiences and information
Patients have more choice than ever before – in everything from their doctors to the type of lab work they get. To secure customer loyalty – and elevate the care journey – healthcare organizatio...
By Qualtrics
The power of feedback: Why 360 matters
Everyone is familiar with the phrase “people don’t leave companies, they leave managers.” In the light of recent events we’ve stopped to examine it– and ask: what is it exactly about the man...
By Somya Mathur
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.