The ultimate guide to an unforgettable X4 Summit experience
It’s back! The greatest gathering of Experience Management professionals on the planet returns for 2025 – bigger, better, and more memorable than ever. Whether it is your first time, or you’re a...
By Rachad Davis
Customer and Employee Trust Indices, 2025
Trust is the foundation of long-term human relationships. It’s also a critical determinant of whether and how people will interact with organizations – those inside (employees) and outside (client...
By Benjamin Granger, Talia Quaadgras
Enhancing the member experience: A payor's guide for 2025
As we kick off 2025, healthcare payors have an array of opportunities to improve the member experience, while meeting new regulatory requirements. With a focus on patient-centered care and evolving re...
By Brent Salomon
The State of Customer Experience Across Federal and State Government Services
Government investment in customer experience – backed by Presidential initiatives and the Government Service Delivery Improvement Act of 2024 – has delivered positive results in how agencies serve...
By Sydney Heimbrock, Talia Quaadgras
2025 X4 Summit: Make Every Connection Count
As the world rapidly evolves, so does the landscape of customer and employee experience. Consumers have less money in their pockets and there’s been a continual decline in customer feedback. Employe...
By Rachad Davis
Making GovXM Stick: Government Service Delivery Improvement Act
Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...
By Sydney Heimbrock
The best books on artificial intelligence (AI)
Hunting for the best books on artificial intelligence? Look no further; our curated list of must-reads covers essentials for everyone – from beginners to seasoned AI pros. We’ve compiled books s...
By Qualtrics
The power of patient and employee experiences in healthcare
What’s love got to do with healthcare? Well before Tina Turner’s famous song, a 1955 piece in the New England Journal of Medicine posed the question: How do we clinically define “love?” Later,...
By Adrienne Boissy, Erin Ney
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