Improving online reputation and the patient journey with better digital experiences
In today’s healthcare landscape, patient experience extends far beyond the walls of clinics and hospitals. It begins in the digital realm, during those critical online interactions, such as scheduli...
By Maggie Gentry, Sydney Milburn
Best of XM Institute Content: Q3 2024
It’s been another whirlwind of a quarter for us, and we have some fantastic new Experience Management resources to show for it! So in this post, we’re highlighting our top long-time resources, the...
By Talia Quaadgras
$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
Negative customer experiences are costing businesses trillions. In our latest global consumer study, Qualtrics XM Institute asked nearly 24,000 people across 23 countries about their recent experience...
Celebrating CX Day 2024 with everyday tips for showing your impact
October 1st marks CX Day, an annual global celebration by the Customer Experience Professionals Association (CXPA) of the companies creating great experiences for their customers and the people who wo...
By Rachad Davis
The Five Levels of Technology Maturity for XM Programs
This is the third article in XM Institute’s series on XM Technology. In the first article, Introducing the Four Technology Pillars of an Effective XM Platform, we outlined the critical role an Ex...
By Cecelia Herbert, Isabelle Zdatny, Juliana Holterhaus
Safeguarding patient information in the digital age
In today's healthcare landscape, delivering exceptional patient experiences is no longer a nice-to-have; it's a must-have. Healthcare providers must understand their patients to systematically identif...
By Niranj Srinivasan
The Technological Capabilities that Power an XM Platform
This is the second article in XM Institute’s series on XM Technology. In the first article, Introducing the Four Technology Pillars of an Effective XM Platform, we explored how Experience Managem...
By Cecelia Herbert, Isabelle Zdatny, Juliana Holterhaus
Introducing the Four Technology Pillars of an Effective XM Platform
This is the first article in XM Institute’s series on XM Technology. In this post, we will be exploring how Experience Management (XM) can help organizations navigate today’s increasingly uncer...
By Cecelia Herbert, Isabelle Zdatny
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