Psychology + Technology: Technical Account Manager Ryn’s story
My background in psychology and human-computer interaction provide a unique opportunity for me to do what I love: understand human behavior and leverage digital assets to improve our individual and collective experiences. I strive to empower people in digital choice environments and serve as an effective instrument for social good by co-creating holistic, inclusive, and human-centric solutions.
What attracted you to Qualtrics in the first place?
Culture! From our people to our processes to our products – TACOS is alive and well in every aspect of what, how, and why we do what we do.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
I loved Qualtrics from my days working in the lab. I found the platform provided everything we needed to run our experiments. When I was contacted by Qualtrics about the TAM role, I was eager to hear more. Every interview was incredible. I felt an instant connection to the values and culture of the company. I was (and still am) excited about how and WHY we are expanding our product and specialty lines; I'm motivated every day to go over and above for my team, clients, and myself!
What does your day look like?
Wake up at 5 am, water my plants, play with my dogs and watch 1 episode of Love Island (guilty pleasure) in the background. I try to meditate or do yoga before signing on around 8-9 am. Every day is different, but I’m usually in meetings with clients, my team, or working groups finding creative solutions to complex problems. At 6pm, I reflect on progress and sign off so I can jog, have dinner with my partner, and get a solid 7-8 hours of sleep.
What is your favorite part of your role?
Enabling my team and clients through the use of Qualtrics' products and services.
Any tips for someone who is considering a role at Qualtrics? Or advice for someone looking to get into a career like yours? Tips for someone in general?
If you are intellectually curious, passionate about XM, want to work at a company that values you as an individual (personally and professionally), and empowers you to take initiative on matters important to you, look no further. I feel balanced in my work and, in turn, my life.
What has surprised you most about working at Qualtrics?
It's a company that practices what they preach. Every day has its challenges, but they're genuinely seen as opportunities for growth and improvement at Qualtrics. So, provide honest feedback, because someone here is listening with every intention to follow through.
What made you want to get into customer success?
To bring humanity to the tech world.
What are your aspirations in your career/life?
To lead with passion, compassion, humor, and style (loosely borrowed from Maya Angelou).
What is your top #LifeHack?
Whatever grabs your attention is probably worth your attention. Go for what your head and heart tell you and if there isn't a clearly defined path, pave one!
What's a favorite moment/memory of your time at Qualtrics so far? Or an impactful moment?
Day 1, I was invited to my team's weekly meeting. While waiting for everyone to join, we had music playing, fun comments in the chat, and smiles all-around. What a wonderful way to join a team and end a Monday!
How have you become involved in the community at Qualtrics? What has that meant to you?
Yes! Q-Groups are incredible. I've joined MosaiQ, Q&Able, and WLD. Having a dedicated space to connect with others and develop myself personally and professionally is outstanding. The discussions and events are thoughtful and informative. I've felt a deeper sense of belonging at the company and within my communities as a result.
What 3 words would you use to describe Qualtrics to someone?
Inclusive, innovative, inspiring.
How do you feel you've been able to apply what you studied at school to your career?
Psychology and technology are at the heart of XM.
What's a myth about your type of job that you'd like to bust? Or about working at Qualtrics?
That we are just another tech company that doesn't care about its employees, customers, or the impact we have on the world. It couldn't be further from the truth.
|Ryn is an alumnus of DePaul University, The University of Chicago, and Northwestern University. She started her career at EmoCog Laboratory. Ryn is a plant enthusiast!! She counted and she has over 75 indoor and 35 outdoor plants!|