Harish heads the Customer Experience solution strategy for SEA at Qualtrics. He is a Marketing & CX leader with pan-Asian experience, having lived and worked in India, Hong Kong, Indonesia, and Singapore. He joined Qualtrics from Prudential Singapore, where he was the Head of CX & Segments – leading the customer experience, segments and the UX/UI teams. He was an integral part of the digital and CX transformation at Prudential Singapore. Prior to heading the CX team, he led Marketing for Prudential Singapore. Harish has produced several award-winning campaigns across the SEA region. Harish has worked on the agency side as well, having started his career in brand consulting.
Having been a practitioner himself, Harish consults our clients on experience management and how organizations can get the maximum value out of their CX programs.
Articles attributed to Harish Agarwal
How Asia’s latest insurtech unicorn is transforming the insurance industry by improving Customer Experience
As the financial services and insurance industry continues to transform for a digital future, we’re witnessing a significant paradox. Despite most consumers being satisfied with the services they re...
By Harish Agarwal
The experience transformation underway at Standard Chartered
As we saw in the countless examples at Qualtrics’ WorkDifferent event, there are two critical capabilities that help set organizations and governments apart in our rapidly changing world. First, ...
By Harish Agarwal
Consumer trends to watch out for in 2024
AI-powered transformation, economic uncertainty, changing consumer behavior - there's a lot to unpack as organizations plan for 2024. Our Global Consumer Trends Report sheds light on the top consumer ...
By Moira Dorsey
The 4 market research trends redefining insights in 2024
3,000+ researchers. 14 countries. And 4 key market research trends shaping the new year. Welcome to the 2024 research trends: The year AI-fueled innovation takes research to new heights. Market res...
By Ali Henriques
The 5 employee experience trends redefining work in 2024
37,000 employees. 32 countries. 28 industries. And 5 workplace-defining trends. Say hello to the 2024 employee experience trends. In 2024, the world of work is changing yet again — but rather tha...
By Antonio Pangallo