Jordan Katz is a contributor to the Qualtrics blog.
Articles written by Jordan Katz
Measuring employee morale by opening the door to instant feedback
Employee Morale is a delicate thing. The slightest change in routine, procedure or guideline could throw your employees’ state of mind into a tailspin. Think back to negative experiences in your...
Brands, be brave! Netflix CMO shares how to connect with customers in uncertain times
In our latest WorkDifferent event, Bozoma Saint John, CMO at Netflix, talks about how ‘bravery’ ...
By Meena Toor
Podcast: Realizing customer research opportunities in the digital era
Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she wo...
By Clay Warren
2020 XMI customer ratings benchmark data is live
Do you want to find out how your industry ranks for customer experience (CX)? Are you interested in ...
By Adam Lang