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Kate Hodgins

Author Bio

Kate is a Group Product Marketing Leader at Qualtrics, focused on CX Solutions for Frontline Service Teams. Truly customer-first, Kate focuses on bringing solutions to customers that enable them to create experiences that matter.

Articles attributed to Kate Hodgins

How to create a digital transformation strategy

What is a digital transformation strategy? Digital transformation is often seen as a brand imperative in an increasingly competitive market, but what is it and how does a digital transformation strat...

Kate Hodgins

How to improve your contact or call center experience

What is contact center experience? The contact center experience encompasses every touchpoint your customer might have with your customer service team. Whether calling for a refund, asking for help u...

By Rosemin Anderson, Fact Checked By Kate Hodgins

3 Ways to Future Proof Your Contact Center

The contact center is at the heart of any organization that truly has a customer-first approach. It presents an incredible opportunity to generate revenue and optimize costs while also providing custo...

By Kate Hodgins

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson