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Liesl Nielsen

Author Bio

Liesl is a public relations analyst for Qualtrics, working to tell stories about data, as well as customer and employee success. She is an avid writer and recovering journalist.

Articles attributed to Liesl Nielsen

Report: Here’s how the pandemic changed the future of work

The world is in the middle of an experience transformation. For all the difficult and devastating consequences of the pandemic, it has also taught us that a new and better way of working is possibl...

By Liesl Nielsen

How a Texas program for women and children reached clients and kept them coming back

All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual C...

By Liesl Nielsen

Is America ready to return to work and get back to business?

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready? ...

By Liesl Nielsen

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson