Articles written by Marcus Wolf
New Microsoft + Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement
We’ve all been there, sat in front of a laptop, ready to get our teeth into a project when it happens… the tech fails on us. From software updates to hardware failures, bad IT experiences can be i...
5 min read
Effective one-on-one meetings - your guide to listening to employees
When the work we do feels meaningful, we’re challenged by our goals, and supported in achieving them, this creates a powerful experience. One of the best ways for leaders to foster meaningful, chall...
13 min read
Employee feedback examples using formal, informal, and constructive techniques
We make experiences truly transformative through the quality of our connections and conversations. By developing our feedback muscles and making it a shared accountability to be great at delivering an...
21 min read
New research: Understanding world issues through the experiences of those who are living them
This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Econo...
By Steven Snell
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin
Product updates: XM is now more streamlined, intelligent, and mobile
Picture a future where you’re able to move beyond legacy data measurement to an experience-centere...
By Julie Larson-Green