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Marcus Wolf

Author Bio

I help build people-focused listening programs with organizations to impact their employee experience through evidence-based insights. I’m enamored with structured data, books, history, and baking. Originally from Oklahoma, I’ve made New York City my home for the last decade.

Articles attributed to Marcus Wolf

New Microsoft + Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement

We’ve all been there, sat in front of a laptop, ready to get our teeth into a project when it happens… the tech fails on us. From software updates to hardware failures, bad IT experiences can be i...

By Marcus Wolf

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson