Articles written by Marcus Wolf
New Microsoft + Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement
We’ve all been there, sat in front of a laptop, ready to get our teeth into a project when it happens… the tech fails on us. From software updates to hardware failures, bad IT experiences can be i...
5 min read
Effective one-on-one meetings - your guide to listening to employees
When the work we do feels meaningful, we’re challenged by our goals, and supported in achieving them, this creates a powerful experience. One of the best ways for leaders to foster meaningful, chall...
13 min read
Employee feedback examples using formal, informal, and constructive techniques
We make experiences truly transformative through the quality of our connections and conversations. By developing our feedback muscles and making it a shared accountability to be great at delivering an...
21 min read
Adjusting your CX program to deal with COVID-19
Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink...
By Bruce Temkin
Listening is More Important Than Ever: Qualtrics is now offering its survey software for free
Over the past several weeks, our world has changed and we are all adjusting to a new normal. With th...
How governments can stay connected to citizens during a public health crisis
During times of uncertainty, citizens look to their government for leadership. The evolving situatio...